Balai Princesa

Although the hotel has nothing round it that you can walk to, the first impressions on entering were promising. The hotel reception was presented very well and smelt wonderful. We used the tea/coffee facilities in the lounge area but like the rooms, everything could do with a proper clean. The towels in the room were well worn and there was only serviettes instead of toilet paper. The staff were on their phones watching videos (both kitchen and reception staff) and had no interest in their jobs. We had an incident in the cafe which resulted in the staff coming out of the kitchen and laughing at us eating our food, which resulted in me leaving mine. Very immature and unprofessional. This is not a boutique hotel.

This hotel was very zen and calming. It was a small property that felt somewhat like a bed and breakfast because of the size. We appreciated that there was a restaurant onsite for free breakfast and convenience for dinner.

The pictures truly reflect how nice this place is. All the staff were excellent and always tried to make the experience as best as possible. The breakfast included was also one of the best we had while staying in Palawan. All ammenties were kept very clean.

Had a great experience here, all staff were friendly and very helpful. Food at Lilian cafe was amazing and the room and facilities were outstanding. Staff were very accommodating with allowing us to use their shower and spa facilities after check in while we waited for our transfer to El Nido. Highly recommend.