Catalonia Las Vegas - Adults Only

Room was well equipped with necessities. But it wasn’t as spacious, balcony was there. Location id really good and have friendly staff. View from the hotel was AMAZING.

Nos han tratado estupendamente .. la habitación amplia y con una terraza estupenda.. hemos llevado un perrito y ha estado como en casa.. sin duda volveremos

Where to start? I haven't written a review for a very long time, but felt compelled to write this because of the dreadful experience we had. Arriving at the hotel, I have never felt my heart sink so low. We couldn't check in until later that afternoon, which we did with trepidation. We were right. We had paid extra for a so-called 'premium' room. What a joke. They shoved a couple of robes and a kettle in the room and this, apparently, made it premium! It gets worse. The room was not cleaned daily. The bed was made and clean towels put in, but no wiping surfaces, floor cleaning etc. We complained, nothing changed. Any coffee cups or glasses used were simply left. After a few days we had quite a collection of these. Unsurprisingly, after 4 days, we had cockroaches. We complained again. They fumigated. We came back later that evening to a dead cockroach in the room. We went out the next day and came back later to....yep, the dead cockroach, despite the fact they had been in to 'clean'! Oh and said cups and glasses were still there! We had wanted to leave after the first night but, unfortunately, no hotels were available until 1 January, which we booked. Absolutey disgraceful that we had to fork out hundreds for the last 2 nights of our stay simply because this place was so filthy. I have never seen such a disgusting pool area - cigarette ends everywhere, don't walk around in bare feet! The 'solarium ' was closed for the whole of our stay, so very little chance of sitting round the pool because it was so busy. Bit of a blessing in disguise really, the noise from the street was awful. Speaking of noise, our room (714) was horrifically noisy. We were kept awake (despite ear plugs) until 02:30 from the bar across the street to then be woken by refuse trucks or deliveries at 05:30. Our complaints fell on deaf ears. In fact, it was insinuated that we were making it up! I have wondered the same about the 4 and 5 star reviews here!