Hotel Casa del Sol

I have stayed in over 1500 hotels worldwide and I have a new experience. Checked in and 5 minutes later checked out. I would rather sleep in my car. You really get to see what a hotel is like from the back. Dont go round the back! Dreadful car park. Dilapidated hotel. From the odd smell from the room to the general vibe. You see reviews where they say tired, well I think this one died many years ago. The really telling point was that the receptionist didn't seem surprised that we left.

You get what you pay for. We booked directly with the hotel . Budget hotel but had everything we needed for a 6 day holiday. Two ring electric hob, good size fridge, (no door on the freezer compartment ) microwave, basic cutlery and crockery provided. You could buy washing liquid and dish cloth from reception. No kettle, coffee maker, pans to heat water to make hot drinks Triple room with a balcony , room was good size with wardrobe. There is a charge for the room safe of 2 euros a night. Balcony was good size with plastic chairs and table. The main bar wasn't open when we were there but you could get drinks from the small bar on the roof by the pool. (but no ice) We didn't eat in the hotel but there was a few residents having the breakfasts. The shower didn't work effectively , it took 3 consecutive days of asking to get it fixed, thanks to the helpful young lady on reception. The hotel is situated on a hill, you do get great views but if your not physically fit you will have trouble going into town. No restaurants or bars on the hill. We walked into town for our food and shopping, easy 15 min walk down, a lot slower going up. There is a bus stop at the bottom of the hill that we used to travel the north of the island. All times and information from Tourist information office at the harbor. Communication between hotel reservation department was extremely poor. They did not reply to any of my emails. I mentioned the administrative issues on our arrival to the hotel but was fobbed off by all the reception staff apart from the young lady who was the only person wanted to help. It did get sorted eventually (thanks again to the young lady on reception) but not until our last night stay. Unfortunately all the good work the young lady had shown us was destroyed as she was fed the wrong (fabricated) information from her colleagues and instigated a very heated loud argument with myself in the middle of the reception . She accused me of "Fu..ing her over" and swore several times. Her tone and language was aggressive loud and offensive. It was a real shame as she had been the only person who seemed to care about the customers. If your looking for clean, reasonable priced hotel with a good view this is it. But don't expect customer service.

I liked that it was away from the busy streets. It is at a walking distance from the centre, quite uphill for those who don't mind. The walk to town is about 10-15 min. It seemed like it was a residential area. Parque de la Sortija is close by, amazing place and atmosphere. The staff in the hotel is friendly and helpful. There is a small kitchenette in the room. A bit basic but quiet and clean. If you are not into walking and want people around you, then you need to choose a bigger hotel somewhere by the sea.

I stayed in this hotel with a group of mountaineers two weeks ago, and during my entire day's absence, I was robbed from my room. They stole my business phone, which I didn't take with me on the climb to Mount Teide that day so it wouldn't break, and all the money in euros from my wallet. The room could only be entered by the hotel staff who stole it and carried it out. when I reported the incident at the reception, they just shrugged their shoulders and said it wasn't them. I felt very humiliated and my vacation was totally ruined. I would not like the same thing to happen to someone else, and in this way I want to warn potential guests about what could happen to them if they choose to stay here. The probability of being robbed is very high.

This hotel suited us perfectly, but that is because it is no more than 200m from our friends' apartment and we only needed it as a base for going out with them. They are used to living up the hill from the town, and the €5 taxi fare back from town is normal for us all. There is a lovely walk into town down through a park, but up is tough! If you want to be in the town then this place will not do for you. There is little or nothing in the way of bars or restaurants in the immediate area, but if you are self-catering and on a limited budget than the place will work for you as there is a mini-market at the end of the road (maybe 80m away) and the rooms have self-catering facilities in the form of a microwave, heated ring and a decent fridge. The pool is lovely and the place is clean, but some fittings are showing their age. It once had a restaurant and a pool-bar, but no more. Lack of parking and difficult road-access limits the hotel's potential, but it would have been state-of-the-art fifty years ago. We signed up for breakfast, which was fine, but I do wish the Spanish went in for hotter food. Plenty of choice, but the full-English was served at full-Spanish temperatures! It is a budget place, so self-service and self-clear, but that's OK. It really is a lovely building with great views of sea and mountains. We loved it, and felt we had a bargain. There is not a shadow of doubt that we will book again, and soon, but if you want a hotel and pool-based holiday it is not for you. If you want a base to explore this lovely part of the island, then it is great.

Absolutely loved this hotel....yes basic but just a base. We stayed for new year and the weather was beautiful....pool area adequate if you dont like it busy....the reception staff were great both day and night staff.....had breakfast one morning...was pleasently surprised....yes its at the top of a very big steep hill but is a nice walk down into town...we just caught a taxi back which was around 4 euros.....we have booked to go back in may for a week.....would recommend booking a room on the 5th floor.....the views are spectacular...could not fault this hotel x