Be Live Experience Orotava

Хорошее месторасположение, приемлемый завтрак, старый отель. При попытке заказать зубной набор сказали что сейчас принесут, звонок через 30 минут также не принёс результата, пришлось спускаться на рецепшен

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Positives Good location, close to shops, bars, and restaurants. There are two different types of pillows on the bed. There is a fridge to store drinks, etc. The shower head was detachable in the bathroom. The lighting in the room was good. The rooms are cleaned daily, but the standard of cleanliness depends on who cleaned your room. There are plenty of plugs, but it would be nice to have USB sockets for charging equipment. The majority of the staff were lovely. Negatives Only two out of three lifts work, which causes a long wait during busy times. The lift is also not level with the floor and is a tripping hazard. The rooms are a bit dated. The beds are too hard. They need some memory foam toppers. There's no kettle in the room. Sun loungers are very uncomfortable. The plastic digs into your back. They need cushion covers on them. The pool is small and freezing cold. If you have a direct sea view, you will get noise from the Anderson bar until the early hours of the morning. Don't leave any unsealed food out in the room. We brought some pizza back from a restaurant, and it was full of weevils the next day. We saw a similar thing with a neighbour's cake left outside the door. This makes me think the hotel rooms are a bit unhygienic to have critters in the rooms. There is not enough storage in the rooms. The furniture is open glass shelving, which looks horrible and is dangerous, in my opinion. The gym is small, and the equipment is old. The elliptical trainer handles were dirty, so I don't think the equipment is routinely cleaned. The air conditioning did not work in our room; however, we didn't require it during our stay. It might be an issue during the summer. Food is okay for a buffet restaurant, but the bread and pastries are stale. There are not many vegetarian or vegan opinions. If you have these dietary requirements I would recommend booking on a room only basis. The soft drinks are OK, but the house wine and beer were not to my liking. I would not recommend this hotel if you have children because they will be bored, there's nothing for them to do. If you get a reasonable deal, then the hotel is perfectly acceptable to use as a base to explore puerto de la cruz.

I’ve never left a review before but I feel it’s really needed for this hotel. I don’t feel the reviews are fair and really worries me before I came. We came two friends with children and we had the most fantastic holiday we normally stay at really expensive resorts this was a cheap get away and didn’t expect a lot especially after the reviews. Hotel is very clean rooms lovely just what you need can not fault housekeeping. We arrived delayed 1am reception was amazing quick and had us some food. You pay for what you get but I definitely would come back excellent location very safe loads to do beautiful area. Evening entertainment is definitely lacking for us but other people seemed happy. Pool area lovely Christian the life guard makes the place so good with everyone goes above and beyond to help everyone and great with children the days he wasn’t in there was a noticeable difference. Always had sun beds always food at the pool bar chips burgers hotdogs toasties salad fresh fruit my daughter loved the fresh watermelon and sandwiches I’m not sure how anyone could moan about this. The staff at the pool bar work super hard as well. Always clean and tidy. Restaurant food so I would say it’s all pretty typical always fresh always something to choose a little repetitive but not an issue so much to offer for fussy eaters you have you basics and always lovely dishes and fresh meat cooked yes a lot of pork but was absolutely fine for us. Some of the staff are grumpy and rude I do think that needs slightly changing but always some lovely amazing hard working staff we really loved Nico Christian and the lady at the pool bar. Things to do lido was lovely town beautiful beaches so much fun there is a couple of bars for the evening the lido beehive and molly malone Irish bar was fun. If your looking for a cheap family holiday I wouldn’t hesitate to book and will definitely be back thank you x

Location is perfect, hotel and room is lovely and clean, staff extremely friendly and helpful, good choice of food (my friends are fussy and found something to eat every night), drinks are strong but nice. Only downfall was night time entertainment as we were a group of young girls but everyone else enjoyed it, maybe just a little old for us. Would definitely visit again!!

Last minute booking and reviews worried me - However... Hotel looks a little worse for wear from the outside, as do most hotels in the area. Don't let that fool you, inside it was immaculately clean, a little dated decor wise in places but it is clear that improvements are ongoing. Cleaning rooms happened daily and was excellent, beds were a little uncomfortable but may suit others. Food was the main let down, poor selection and the quality was very much hit and miss. perhaps an Omelette station instead of the dry fried eggs being shoveled out every day would improve the breakfast. The pool was small for the size of hotel but you can see they have reneovated this area to be more comfortable and well appointed, we enjoyed it regardless. During peak times I'd recommend a trip to the Lido - but go early! Staff were friendly and efficient, especially Christian in teh Lobby Bar on an evening and we were kindly given a complimentary room to shower and clean up before pick up when a late check out from our room was unavailable which was a brilliant touch. Overall a great stay - Puerto De La Cruz is a place I'd highly recommend and whilst there is room for improvement here I would return. Value for money was exceptional.