Hotel Riu Garoé

I've been here many times and just felt I needed to give an updated review. This Hotel has now become one of the more expensive hotels in Puerto so I was expecting an increase in the level of service and facilities but it's a mixed bag. Positives. Reception team is excellent, very helpful and informative, there is no porter service, and also I found the taxis ordered through the hotel were more expensive than the ones i booked direct back from town The spa is very good, albeit pricey, I had an excellent massage from Damian and an O2 facial the following day, both treatments were €70 each. The spa is very welcoming, however the rooms are not soundproofed so there is a lot of echo and noises which doesn't help to relax. Pool bar food is good and the service team were excellent and efficient. Especially Susana and Carolina Negatives - minor gripes The food, whilst the breakfast bar in the morning has a huge range of choices, the evening dishes were all a bit similar, you have to get there early as some things do run out and aren't replenished. The rooms are lovely and spacious, cleaned daily, but the towels were a bit threadbare, I would have preferred a pod coffee machine in a hotel of this price, and the shower door leaked - though over the past 10 years I've been here every door has leaked ! The bar prices have increased as well so it is cheaper to drink near by and there are a couple of excellent restaurants within walking distance. Summing up the Garoe is a lovely hotel, peaceful friendly and is in a peaceful location, however as the price of staying in this hotel have increased they now need to step up into that level.

4th stay here, & very happy with having a great relaxing stay in a very nice comfortable hotel, serving great food in a very well run restaurant. A couple of recent changes are that us gentlemen don't need to wear long trousers at dinner, which I like as it is to hot for trousers, but because the rules have been relaxed other guests push it a bit further. Elegant shorts are requested, not commando cargo shorts with a tee shirt. The 2nd change was the restaurant evening meal times, instead of 2 sittings, it now has 1 sitting starting at 18.30 to 22.00. But the big disappointment, apart from missing Luis Hernandes, was that for 2 birthday visits for myself, I got bubbly in the room plus a card, plus more bubbly at dinner time and made to feel a bit more special. So the 1st time we stay for Mrs B's Birthday, she gets Nothing. Obviously the new head honcho sees it as a waste of money, we did see him but there was no interaction with any guests, unlike Luis Hernandez, who was very welcoming & so hands on with us guests Mrs B did enjoy her pampering time in the spa, but even hotel guests have to pay full price.

I stayed a week at Garoe. I absolutely loved the hotel from the reception who are brilliant, to the wonderful rooms and cleaning staff. However, the buffet is lacking more local produce and there is no effort made for those people with allergies. There was a couple of Gluten-free bread rolls and croissant but they tasted dreadful. The reception copied my list of allergies, but then the kitchen made no efforts to provide alternative meals or to explain what ingredients were in the meals. The signs of meals only indicated roughly what was in them. Also the restaurant does not provide you with a meal box to take with you on trips that are very early in the morning. You are told you can have an early breakfast at 5-5:30 am but you are not allowed to take anything with you. The Gym needs improvement; the mats are old and dirty and the bicycle is old and does not function. The pool of the hotel is small but is adequate for the size of the hotel and the surrounding is very beautiful. People who stay in this hotel are calm and sportive and it is definitely a hotel where you can relax and enjoy your time in Tenerife.