Hotel Riu Garoé

I've been here many times and just felt I needed to give an updated review. This Hotel has now become one of the more expensive hotels in Puerto so I was expecting an increase in the level of service and facilities but it's a mixed bag. Positives. Reception team is excellent, very helpful and informative, there is no porter service, and also I found the taxis ordered through the hotel were more expensive than the ones i booked direct back from town The spa is very good, albeit pricey, I had an excellent massage from Damian and an O2 facial the following day, both treatments were €70 each. The spa is very welcoming, however the rooms are not soundproofed so there is a lot of echo and noises which doesn't help to relax. Pool bar food is good and the service team were excellent and efficient. Especially Susana and Carolina Negatives - minor gripes The food, whilst the breakfast bar in the morning has a huge range of choices, the evening dishes were all a bit similar, you have to get there early as some things do run out and aren't replenished. The rooms are lovely and spacious, cleaned daily, but the towels were a bit threadbare, I would have preferred a pod coffee machine in a hotel of this price, and the shower door leaked - though over the past 10 years I've been here every door has leaked ! The bar prices have increased as well so it is cheaper to drink near by and there are a couple of excellent restaurants within walking distance. Summing up the Garoe is a lovely hotel, peaceful friendly and is in a peaceful location, however as the price of staying in this hotel have increased they now need to step up into that level.

A lovely hotel: absolutely huge, fantastic staff- warmth and service first class. Spotlessly clean, positioned in a quiet, lovely area in the town, up high in the hill. Rooms lovely, well kept and ours had a stunning view of the sea. Pool area a dream. Food was fantastic - lots of choice. Hotel organised for us to go up Mount Tiede. Would highly recommend.

4th stay here, & very happy with having a great relaxing stay in a very nice comfortable hotel, serving great food in a very well run restaurant. A couple of recent changes are that us gentlemen don't need to wear long trousers at dinner, which I like as it is to hot for trousers, but because the rules have been relaxed other guests push it a bit further. Elegant shorts are requested, not commando cargo shorts with a tee shirt. The 2nd change was the restaurant evening meal times, instead of 2 sittings, it now has 1 sitting starting at 18.30 to 22.00. But the big disappointment, apart from missing Luis Hernandes, was that for 2 birthday visits for myself, I got bubbly in the room plus a card, plus more bubbly at dinner time and made to feel a bit more special. So the 1st time we stay for Mrs B's Birthday, she gets Nothing. Obviously the new head honcho sees it as a waste of money, we did see him but there was no interaction with any guests, unlike Luis Hernandez, who was very welcoming & so hands on with us guests Mrs B did enjoy her pampering time in the spa, but even hotel guests have to pay full price.