Hotel Indigo Galapagos

In the island of St Cristobal Hotel Indigo is the cleanest, most modern, and has the best service. The restaurant at the location offers wonderful 5 star local cuisine that is very reasonably priced. Rooms are quiet and clean with comfortable beds. The place also has nice clean pool and a gym that is very proper. I definitely would recommend this hotel to anyone of my family or friends.

A new hotel with dreamy finishes. Erika is everything the IHG brand needs to be happy. She welcomes you with her smile, explains all the activities you can do, guides you, and shows you every corner of the island. Her reception team provided us with assistance the entire time. I remember the guy at dawn, always available, and Poli (I don't remember if that's the name of the receptionist) with her smile. I am very happy. It was luxurious service. They should be in every hotel I visit. I joked with Erika, who is the head of reception and works at every IHG hotel. It's a luxury to be able to receive you.

Our stay at Indigo was amazing. The entire staff (bar, restaurant, front desk, etc) went above and beyond providing a personalized customer service. Juan Carlos and Emily at the front desk were friendly and helpful with our tours and other activities in the island (Juan Carlos personally took us to our tour operator early in the morning).

Great staff, great location, great food, comfortable rooms (we had an ocean view room), great pool and hot tub. A very nice place to stay. I really wanted to give a 5 star rating… But…. We like to make our own coffee and we bring our own coffee supplies. On check in we asked if the faucet water was drinkable and was told no. We got settled and noticed only two 300 ml water bottles were in the room, not enough for two people drinking a couple of cups each. We passed by the front desk and explained we needed more drinkable water and why. A bit later they brought up more water and changed $27 for more drinkable water. So I paid $27 to drink my own personal coffee. I spoke with a Diego, a manager, and he said he would get it straight and never did. Frustrating!

While the property is new and in a good location, and the staff friendly, I would never recommend this hotel to anyone. There was an overall lack of service (staff was friendly but couldn’t actually help with much) and lack of adequate resolution to spend the amount of $/points this hotel required. We arrived to no AC in our room. It took most of our day and they could not resolve the problem so we had to demand resolution and they finally got a manager involved. The only resolution was to change rooms. This required packing everything up and switching rooms - to a lower floor with a lesser view. We went to the cold “hot tub” - which was having problems, and met 2 guests who also told us “the AC sucks!”. We had no AC again on our last full day and night. It wasn’t fun to try to sleep when it was 75 degrees in the room. When we called the front desk, they sent someone who said they’d be back in 5 minutes and never returned. I’ve never been at a property that just ignores a problem. The hotel has AWFUL internet. Sometimes it works and sometimes not, most often not. It will not be fast enough to download photos or do anything of substance. The rooms are not well designed. For instance, the toilet has a glass door and open wooden decor between it and the sink so if you want to use the toilet and someone else wants to use the washroom, there is no privacy. The storage is wonky - no hooks in the room to hang things, very few hangers in the closet and a cabinet for clothes with shelves, not drawers that is difficult to open. The menu pricing at the restaurant was not what we were charged (for example, I ordered a 8.50 drink on the menu and we were charged 11.50 plus taxes making it a 13.50 drink - we didn’t complain as it seemed like it would require more time and effort than it was worth). We booked a 360 tour based on the hotel recommendation (Galapagos EcoFishing). The tour was okay, but not great and our guide was awful. We paid more than others did and are disappointed in the recommendation. We wish we would have booked another company. Finally, if you book here on points (as a platinum IHG member), you will not receive the breakfast they offer to other guests for free. I really wanted to love this hotel but it leaves me feeling sad that I wasted so many points when I could have supported a locally owned hotel that likely would have provided better service at a lower price.

We had a wonderful trip across all the Galapagos Islands, staying at many beautiful hotels, but this one was without a doubt the best. Very modern and clean, with gorgeous views. The service was also a step above the rest! Daniel made sure of it - he was awesome!! We looked forward to seeing him every morning & night.