Chez Waffle Hotel

I think I have had the opportunity to visit around forty countries, which makes a good number of hotels around the world, including a dozen or so in Mexico already, and I have never had such a bad time as in this establishment. In short, especially do not go there if you do not want to spoil your stay. Is it only a hotel? It's actually a coffee shop whose owner has a few rooms whose rental seems to be managed by an outside agency. I had booked on ***********, but I wanted to contact them to let them know of my late arrival. I sent countless messages via booking, several emails to an address found on the internet, or even whatsapp messages to the various phone numbers indicated on their website, messenger messages on Facebook.... I ended up not exhausted all the possibilities at my disposal, and having no answer, I ended up thinking that the establishment was closed, and I reserved another room in another establishment. Finally a few days before my arrival, they ended up answering me, and there was a serious mistake, I confirmed my arrival and canceled the other reservation. The troubles were just beginning. On my *********** reservation, it was clearly indicated that the amount included taxes. When I arrived at the hotel, I was made to pay on the first day the amount provided for via the Booking reservation (corresponding to an 8-night stay). It was not until the next day that I realized that I had had a debit from my hotel account. I was told that it corresponded to the first night, because of my late arrival, for security they took a night. It had not been reported to me, and above all I had just paid the full amount the day before! The first night was therefore a priori paid for twice. The lady at the reception (the one who manages the coffee shop) was exemplary incompetence. She was confused between her explanations which did not hold water and the explanations of the managing agency which did not hold water any more. I was finally told that the amount indicated on Booking was excluding VAT, which was false (I have never had a problem with Booking on the sums indicated). Then I was told a story about the pesos / dollars conversion, which was also totally false. In short, nothing held together, and I am waiting for *********** to resolve the situation. I also never received a receipt for my payment, every day I was promised it for the next day... so a week went by without my being able to get either a receipt or an invoice. One morning I asked a waiter to call me a taxi, I was told that it wasn't Not possible !! How is that not possible? In any country, we go to a cafe, a bar, a restaurant, a hotel, they call a taxi at the request of customers. I had never seen that. But the worst was the last day when I discovered that my backpack which had not left the room during the whole stay was searched. I first realized that a pocket containing a bank card and a few euro banknotes in cash had disappeared. In the evening, while taking inventory of m

First, the location of Chez Waffle is absolutely amazing! We were lucky to be in a junior suite, which meant we had direct access to the cove and the pool. We watched sunrise and sunset from here and it was such a beautiful and peaceful spot. The room was clean and neat, and we had our own deck with sun chairs and chairs and a table, which was really nice since we were able to have breakfast out there one morning. We love that during the cleaning service, they refill our water bottle; such a nice touch.

Ces quelques chambres située derrière un sympathique restaurant de gaufres devaient être jolies il y a quelques années. Malheureusement lors de notre séjour, la moustiquaire de la porte balcon était déchirée, la chaise longue sur la terrasse cassée, la TV ne fonctionnait plus car le boîtier de l'antenne était absent. Il manquait aussi de nombreuses ampoules à la salle de bain ce qui rendait l'endroit plutôt sombre.

Dit is geen hotel maar een restaurant met kamers. Er is totaal geen aandacht voor de hotelgasten. Vanaf 4 pm is er geen receptie meer en is hotel verlaten. Ligt afgelegen, is veel te duur voor verouderde inrichting. We moesten meer betalen dan bevestiging op *********** , prijzen schijnen niet te kloppen. Bij aankomst lagen er spullen van andere mensen in badkamer, die leek niet schoongemaakt en er liepen 2 kakkerlakken. Kluis werkte niet. Personeel heeft druk met restaurant. Doen wel hun best, maar werkt niet. Niet boeken!