Gran Hotel Balneario de Puente Viesgo

Entorno ideal para amantes de naturaleza. Instalaciones confortables, spa ideal, muy completo en su sistema, bien organizado. Buen servicio de cafetería-restaurante.Ubicación muy tranquila y bien comunicada.

Desastroso el servicio de climatizacion en la habitacion , Nos obligo a dormir con las ventanas abiertas , imposible bajar la temperatura de la habitacion . El alojamiento ha sido en las instalaciones paralelas que tienen en el hotel balneario , desastroso

Large hotel, very nice and comfortable. Very nice buffet lunch and breakfast. Free parking right outside. Staff were very welcoming. Nicely sited in the centre of Puente Viesgo. Only 25 minutes from Santander so a great stop off point for the ferry.

The setting is in a pretty Spa village. The hotel is quite a big hotel and modern with lots of marble flooring. The Reception staff spoke some English and were friendly and helpful. Our room was a Junior Suite on the third floor. It was spacious with a large bed which was a relief after the cramped uncomfortable cabin we had on our trip over on Brittany Ferries. The decor is on the bland side but the view from the windows more than made up for this. We were the only English staying in the hotel but this was fine as we managed with a very helpful Restaurant Manager to work our way through the menu in Spanish. He also advised us to go in the Restaurant as the buffet room was going to be very busy. The food was good and reasonably priced. Breakfast was good too and had a plentiful selection. On our second night we ate across the road at their large cafe which has a nice outdoor terrace. The attraction for us was that we were able to eat earlier than the 8.30pm dinner service time that operates throughout Northern Spain. No English was spoken but we managed with helpful waiters and Google translate! The hotel is well known for its Thermal Spa Complex. We decided to try it despite no English spoken but again we managed with helpful staff and Google translate and managed to understand what we were supposed to do. This included wearing a swim cap provided by the hotel! It was a great experience and thoroughly therapeutic and relaxing. We had a good overall experience at the hotel and slept well. We would definitely stay here again even if it was only for a night passing through on our way south.

We loved this hotel so much we went back on our return trip to Santander. It’s welcoming , homely , spotlessly clean in these Covid times and has great facilities. The breakfast buffet is lovely with a lovely lady helping out with coffees. We’ve stayed in some if the worlds best and this is lovely

Having spent five weeks travelling throughout Spain, and having experienced first class welcome and service at every establishment from the smallest roadside cafe, to five star hotels and restaurants, we were extremely disappointed by the "welcome" (or lack of!!) that we received when we arrived at the Gran Hotel. No eye contact from the male receptionist, a brusque, mumbled "hello", and even though my command of Spanish is far better than his of English, he insisted on trying to communicate in English. We were issued with key cards, absolutely no information given to us about facilities at hotel, eyebrow raising and pen tapping when I asked my husband which dining slots he'd prefer as they had to be pre-booked, and we even had to ask where the lift was - a pointed finger directed somewhere behind us and a sharply uttered "there" were all we got. Room was adequate - nothing special and no extras. Cheap toiletries and an expensive minibar. Dinner in the restaurant was excellent and the staff were fabulous. It was a really excellent experience and the food was wonderful - very, very highly recommended. Another redeeming factor was breakfast the following morning which I must admit was first-class, apart from the female member of staff who was very hostile and unhelpful and barked at me to get out of the way so she could adjust the coffee machine which had developed a fault. In mitigation, she was run ragged as she seemed to be doing everything on her own, but was joined half way through by a very friendly and helpful male colleague which was a blessing. If only they could train their staff that they'll never get the opportunity again to make the best first impression, I'd have given this establishment 5 stars and we'd love to return, BUT, we really don't want to risk being greeted as a nuisance rather than a welcome and valued guest.