Gæstebruger
18. september 2024
This was my third stay at the Odessa, although, my previous stays, we're some years ago, to say I was disappointed is an understatement, we checked in, in the early hours of the morning, when we got up we discovered the room was very dirty, and clearly hadn't been cleaned to any standard, dirty q tips on the floor, hair on the edge of the bath, and the edges around the draws were greasy and sticky, we had to clean it all to be able to put our stuff away, we spoke to reception about it and they said they would have it cleaned again, the hair remained on the bath until we removed it, we spoke to the Tui rep Pedro, who's only answer was to request it was cleaned again, I told him we had already done that, the sheets were only changed once in 10 days, they just top and tailed them, towels were grey and hard, if you want a sunbed around the pool you have to be up by 6.30 to get a bed, we spent £7.50 every day to be on the beach, the food whilst there is various options every day, the hot selection was always cold, the staff on the whole were friendly and helpful, in particular, David, Xristina, and Karolina, they made the stay a pleasant experience , the location is perfect, it's such a shame the standards have dropped, definitely no longer a 4 star. I would not book a Tsokkos group hotel again, the hotel is so tired and shabby, the public areas are OK, but the rooms are in need of some tlc. Tui need to be more transparent about the ratings and descriptions of hotels.
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