Gæstebruger
14. juli 2025
Firstly let me say i NEVER do reviews on anything......... Arrived on 11th june for 11 nights,checked in and was shown our room, (we booked with TUI a year ago paid for sea view, sea view was not the best,as there was a building blocking the whole view of the sea. ) i blame tui petsonally, We went down to reception and explained the situation, saying we specifically asked for a non limited sea view. A lovely lady called VERA listened to our problem and upgraded us to a better room the next day, and had all our belongings moved as well,so we didn't lose any sunbathing time. She went above and beyond and we were grateful. Because of this service,we are booking again for next year. Hotel spotless,grounds well maintained, vast selection at breakfast. If there is a problem, staff are on it ASAP. Best hotel in protatas, so chilled, can't wait to cone back. Reception staff are so polite and a great assett to your company.
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