Sunrise Oasis Hotel & Waterpark

Best hotel ever. Lovely food, very clean room with air con- a dream after a day in the hot summer sun, the waterslides are fun but dont lie down on ur stomach on the inclosed ones- from experience its a bit bumpey, the QR codes on the assined sunbeds are genious, the burgers and chips are lovely, perfect location and good entertainment. Nice staff too.

Food was good and Chef always helpful with dietary needs. Loved the garlic pizza, mash & beef stifado. Rooms clean, big, aircon microwave 2.ring cooker & fridge. Lovely balcony & great sea view for us. Only downfall was tv in lounge and not bedroom & only 4 channels. Main pool clean, plenty of sunbeds that are allocated on arrival for whole stay. We requested a move from the grass area to poolside & those in charge obliged. Pool bar staff were fun, friendly & very efficient. Evening entertainment was a bit hit & miss. Pretty substandard acts. Forget daytime activities because I think the animation team did! I agree with another reviewer the 3 have no talent, dont interact with guests & look awkward on the few occasions they made announcements. Neither knew how to use the microphone so you could actually understand what they were saying through the crackly single speaker. We usually join in any games but never knew where to go except the 2 water activities which were a shambles. Aqua aerobics consisted of hand movements ! Oh there was a small basketball net floating around with one child using it but never any activity from those supposed to be organising it. Majority of staff were nice & friendly but we had an issue with being served bottled sparkling water on 3 occasions with one barman extremely rude and arrogant in the way he stated we had to pay even though its part of AI. We explained reception had told us to the contrary but only when the receptionist came with us did he serve it to us. This caused us embarrassment in front of other guests. It was reported to public relations who apologised & claimed he said we asked for still water which is a total lie as we could get that from the self serve machine plus reception were already aware of the previous 2 occasions we specifically for sparkling water. The same happened to friends who wanted water. Apparently you have to pay for still water in plastic bottles because it is filtered. That's not a problem but staff should be trained to convey this to guests not just say 'you have to pay'. Public relations apologised but the four of us were too intimidated to use the inside bar again because of the manner of the barman towards us. This was our friends 2nd visit to the hotel but they nor us would ever return. Only the waterpark makes it 4 star, 3 star food, 2 star entertainment, 1 star animation. Far better hotels in Cyprus for a lot less money.

Overall, a brilliant hotel and we had a great stay and our first in Protarus. For us, we had a 17 and 10 year old. The pools and slides were great, although main pool was freezing.. it was ok when in. I swam in the adult pool too, without reserving a sunbed. We had sun beds in the grassed area which has sun until around 3:30pm October. The ones at the back left corner facing hotel had sun the longest. Our bean bags were taken a couple of times if we weren’t down straightaway, but the staff told us to get any others empty - fair enough. The entertainment was very mixed for us, couple of times the kids activities didn’t happen, there wasn’t always music round the pool but the days with the sax and violin were nice and chilled. Tried the nighttime once, sorry, but the male singer was laughable and really bad!.. we didn’t stay in for the rest. The dine out option was perfect for us as a family and offered the variety away from the hotel we needed. All the restaurants we booked were amazing! We found the lunch buffet and pool bar food brilliant. The evening, often I found it cold and a bland choice compared to the fresh day time. All the staff were friendly. Drinks nice and strong and in plastic or glass.. hate being served drinks in paper cups on holiday :-) We had room 407, limited sea view. Overlooking lidl was entertaining and plenty going’s on! :-) We are considering returning if we can find a good deal. Cost 4.4K for a week!

What they do is great. First time in hotel as we could not get our preferred. Rooms amazing. Food was great. Allocated sun beds. Just a couple of negatives but by far outweighed by positives. Food in a small area was amazingly delivered. Cleaning was good. Receptionist great. Towel and pool guy was just amazing. Well informed and helpful

Great hotel for families and kids!!! Love the kids club especially Dorka!! She was amazing! Great mini disco great food and lovely people!! Again loved Dorka! Best lady!!! Big rooms very clean great pool lovely bar Very close to everything you would need!

Great hotel for family with kids Kids club was great the staff is amazing especially Dorka she also did the mini disco. The pool is amazing the food and staff is really nice. Dorka from the kids club was the best! Rooms are nice and big lots of space