Koh Russey Resort anmeldelser

During our stay at the Koh Russey Resort in mid-January, we experienced a perfect blend of luxury, relaxation, and pristine nature. Staying for four nights in a beachside villa, the experience exceeded our expectations in nearly every aspect. Room Experience: Our beachfront bungalow with a private pool was a dream. The villa was spacious, spotless, and filled with natural light, thanks to large windows on both sides. The layout, including a massive bathroom and an inner garden, provided a serene yet luxurious atmosphere. Fitness Facilities: Although I did not use the gym, I observed that it offered two separate spaces—one for cardio and equipment and another for yoga or aerobics. Both areas looked modern and inviting, with plenty of natural light from large windows. Dining Options: The dining experience was exceptional. The resort alternated between two restaurants, both offering high-quality dishes with meticulous attention to detail. Service was impeccable—staff refreshed silverware immediately and served drinks with precision. Individual requests were also prioritized. For example, even when outdoor tables were fully occupied, the team set up an additional one to accommodate us. The service during meals and the efficient housekeeping (cleaning during breakfast, turndown service at dinner) stood out as highlights. Service Quality: The personal attention from the staff was exceptional. Despite the resort’s large size, the staff made every guest feel recognized and valued. They engaged in conversations and catered to individual preferences, creating a warm and personalized experience. Quiet and Atmosphere: The resort was a peaceful paradise. Situated on its own island with only one other distant resort, it offered a secluded, natural escape. Endless stretches of fine sandy beach, lush vegetation, and breathtaking ocean views created a setting straight out of a dream. Location and Accessibility: The island location enhanced the adventure. The transfer via a private speedboat from the resort’s mainland jetty was part of the charm. While there are few activities outside the resort, guests can explore scenic walking paths and lookout points on the island. The resort also offers excursions, including boat trips, visits to nearby islands, and tours on the mainland. However, we found the prices for these excursions quite high and decided against them. General Facilities: The spa was a highlight, providing professional treatments in beautifully designed spaces. We also enjoyed the resort’s centerpiece—a stunning infinity pool overlooking the beach and sea, perfectly integrated into the landscape near the main restaurant. Opportunities for Improvement: There was little to criticize. While the high prices for food and excursions might deter some, we felt they aligned with the resort’s luxury status and location. Knowing this beforehand helped us fully appreciate the experience. Bottom Line: Koh Russey Resort is a luxury retreat offering unparallel

This resort as well as our stay was next level. The surroundings are just gorgeous but the people are the heartbeat of this resort. Don't miss fishing on one of their traditional long tail boats, snorkeling with their knowledgeable staff or enjoying the many other water activities. You can definitely unwind here, and our family made memories we will never forget!

The resort location and the stylish rooms are the good things to look forward to in this resort. We stayed for 3 nights in the 1 Bedroom beach pool villa with breakfast. The breakfast buffet had sufficient choice and when asked the staff did accommodate for dietary choices. The staff though completely undertrained for the role in hospitality are friendly and serve you with a genuine smile on their faces in keeping with their culture and customs. The downside is that the prices you pay for the whole stay does not compare to the service you are given. It is a 5 star resort accommodation and we have certain expectations when the price tag is higher, which we didn’t mind paying. But after our stay we felt cheated because besides the room with a pool by the beach, we did not receive any of the service that one would expect for a five star resort nor one with the hefty price tag. We talked with the manager “Samanta” and gave feedback about the undertrained staff, lack of English speaking staff, understaffing in general and the poor quality of the food. When we had an issue with the food, they did not charge us for it though we would have preferred to have had a nice dinner with quality food to round out our holiday experience. The manager was understanding and listened to our concerns and that helped a bit. She admitted that the staff are all new hires and still needed to undergo intensive training to bring to the required level which takes time. While I sympathize with the manager’s situation, i however absolutely disagree that the onus is on the customer to bear with the fact that the management did not train the staff before the season started. We did not pay a heftily discounted rate for our stay so why should we as the customer have to suffer for the poor management of resources. That is my biggest grievance with this stay. I was unsure whether i wanted to waste my time by writing a review but i think the hotel management should take corrective actions to improve the overall experience and bring it in line with the price that they charge their customers.

Has great view and all the staff has good hospitality. In the room comes with great amenities and the cleanliness is perfect.Has a lot of places to take breathtaking photos. The food is good and the prices are reasonable. Recommend for summer

This is the place to go for island fun and relaxation. The staff excel at ensuring patrons are taken care of in every way possible. Staff go out of their way to ensure your experience isn’t impeded in anyway. The food and drinks are spectacular as well. The accommodations exceeded expectations as well, they blend comfort and convenience with luxury styling. Will definitely return and would recommend it to anyone looking for a luxury island resort experience.

What a beautiful resort! From start to end this resort did not disappoint. We arrived at the port and were slightly early for the boat transfer so enjoyed some time in the arrival lounge with some fresh juice and then were taken to paradise. Check in was a very smooth process and we were shown all of the highlights of the resort and our room which was beautifully spacious with all the little touches (water outside to wash sandy feet, a sarong for use in the resort and a beach bag). From then on it was mission relax. The hotel has various chairs to relax on during the day and we made use of all of them during our stay. The pool is beautiful and good sized and was great to cool off in. The beach is also stunning with it's amber sands and there are a nice selection of chairs / hammocks / beanbags to lounge on with the sea to dip into. As to facilities the hotel has a nice gym which we made use of - it has all the expected equipment and was lovely to run on the treadmills and watch the wildlife in the gardens. The two restaurants were great - food was top notch (we stuck to local dishes and honestly didn't have a bad meal all holiday) with very attentive staff and also a good wine / cocktail selection. Finally the spa was excellent - we both had a massage when we were there and I think we both came out new people. Would definitely return as Koh Russey ticked all the boxes for a beautifully relaxing few days in heaven

Excellent resorts, service and food. We stayed for four days and ended up extending our stay. The private beach is beautiful and it is possible to do diving. The service was the best we have experienced so far Dinner and breakfast were served a la carte

This place is close to paradise. Reading some comments beforehand we were -like others- a bit bewildered. After having stayed at the koh russey for four nights in a two bedroom beachfront suite, we are nothing but amazed. It's a tranquil haven with beautiful architecture and views, wonderful staff, an exceptionally large and gorgeous pool, good food (esp breakfast) etc. etc. 100% recommendable. Thanks for everything.

We debated whether this was worth 2 stars or 3 and feeling generous we have given three stars. In summary, we would not recommend this place - there must be better chill resorts to stay at. Starting with the positives: We had a lovely beach view apartment which was spacious, well equipped and had a private pool and a great view of the sea. The views from the two restaurants were lovely and the restaurant and bar service was very good. Now the negatives: you are stuck in the resort with very little to do apart from walk along the litter strewn beach. We asked about walking around the rest of the island but were told that this was not possible. The menus don’t change and with few guests they alternate between the two restaurants for dinner. The menu selection is very poor and the quality of the food is awful - worst club sandwich I’ve ever seen and beef and squid were tough. We asked about trips but they were eye-wateringly expensive and didn’t sound as good as similar trips that we had already experienced in Cambodia. The beach is strewn with litter and the resort’s response to another guest about regularly removing litter is completely untrue - we saw plastic bottles, lighters, plastic rope and a load of other debris still in the same places for three days. It’s not an attractive resort - the architecture is dreadful. The photos on their website make it look great but, whilst genuine, they give a misleading impression. The resort looks tired and despite several people meeting us on the jetty, we didn’t feel particularly welcome.

Fantastic stay for 4 nights. The resort’s setting is absolutely beautiful on a private island close to Sihanoukville and the staff are all incredibly kind and gracious (despite sometimes limited English abilities). The food options are somewhat limited (after all this is a small resort on a private island), but the food is delicious and the kitchens are willing to go off menu. There are plenty of free beach/water activities available including racket sports, paddle boarding, kayaking, snorkeling, etc., but honestly we enjoyed just lounging around and enjoying the spectacular beach and pool. Will definitely try to come back!

I truly do not have the words to capture how perfect an experience my stay here was. From the peaceful and serene island, to the incredibly kind, warm, and accommodating staff, to the delicious food. incredible spa and water sport options, there is just so much packed into this one tiny island. One huge highlight of my trip: learning to scuba dive under the informative guidance of Ali. He was an absolutely phenomenal teacher, and though I was very nervous, I felt safe as I learned thanks to Ali’s very knowledgeable approach. By the time we started diving and exploring the incredible world of life underwater, I felt so comfortable being underwater I hardly wanted to ascend. Truly, it was life-changing. I’d also highly recommend the spa. Every time I went to the spa was such a treat, and I will crave the beautiful lemongrass tea they serve before and after your treatment forever. Lastly, truly, the staff are so wonderful here. I was greeted warmly and had the pleasure of getting to know the incredible team behind Koh Russey during my stay. Some of the most wonderful people you could ever meet! I cannot recommend Koh Russey enough. I’ll be dreaming of my return to this island, and hope to come back soon!

Where to start!! This place is heaven I would say. You got everything you need for your holiday. Beautiful and clean Beach, awesome pool, play area,mouth watering food and not to forget the welcoming and super sweet team of Samantha. 100% will visit again. Do Not Miss the Sunsets !!

TL;DR - Do not go here As this will be longer review, I will give little bit of context. We are traveling couple (35M, 31F) and we are usually seeking for retreat like resorts with beach, private pool, villas and gym. As this was our first time in Cambodia, we were seeking for the good resorts to finish our trip including Angkor and Phnom Penh and Koh Russey was in filling in our criteria as it was advertised as tropical retreat, with lot of activities around. We stayed in beach view villa for 11 nights, with price around $350 / night so in comparison to Vietnam or Thailand it was bit pricier, so we had some expectations. Boy, were we wrong. I will start with the positives as it will be shorter. Location on the private island is absolutely amazing, besides us, there were max 6 other people for 1,5km long pristine beach, this was exactly the retreat we have been seeking for. First days, the beach was stunning and clean, later it got very messy and was not taken care of. Staff was very friendly and even nobody speaks English, we managed to get by. Now for the negatives. When we arrived, we felt literally trapped (vibe was similar to “Get Out” movie) - you immediately see that money and profit is the first and customer is not even on the list. Almost everywhere, you are faced with subtle messages about fines when you bring your own food, about just “one hot drink” at the breakfast and as there are not any options to get food besides one restaurant in the resort the prices are out of this world (I am thankful for our intermittent fasting as breakfast are enough for us) - in room delivery (100m) club sandwich for $25. Also, we planned our trip with possible activities in mind and on the web page resort got lot of activities, which can be done so we wanted to go “Island Hopping”, which is priced around $150 / pax with minimum 2 people. When we wanted to book, price was suddenly $1,000 after discount from $1,300, so we went just for the plankton night boat trip - 60 mins for $250. I do not have problem with paying for the services, but want to be treated fairly, or at least based on the pricelist. Secondly, resort is definitely not 5 stars - it is very old, not taken care of, rust and dirt is everywhere, we had to ask staff to clean our room on arrival as it smelled like public toilets, gym is there but 4 out of 6 cardio machines are broken or not working. I need to stress out that staff working in resort was amazing and without it, our stay would be much worse (we were even thinking about leaving after 3 days). I believe that current situation is caused by very poor management of the resort, who does not understand that “milking” few customers will not do the trick and that there is difference between covering fixed costs and variable costs pre guest. - during our stay out of approx. 30 available rooms max 5 were occupied. Do not make mistake of coming here.

Samantha the manager and Cholsa had nothing to say after I asked to speak with her regarding a horrible transfer experience despite promises otherwise. I wasn't informed of any service recovery being offered and no apology was provided despite being given the opportunity. Disappointing "welcome" to a supposedly five-star resort you pay a premium for.