JATI Koh Russey

Location: Perfect and peaceful island setting in Cambodia. Service: Needs more attention from top management. Due to staff shortages during peak holiday season, service was inconsistent, affecting the overall guest experience. Boat Schedule Issue: There was a mismatch in boat schedule information between the reservations team and the front desk. This created difficulties for guests without private transportation, especially since the island is remote and ride-hailing apps (Grab/PassApp) are not readily available. The hotel’s private taxi service charges **$50 one-way**, which feels excessive—management should reconsider pricing. Food Options: Limited menu choices in the restaurant, and the menu was only in English with no pictures. As a local Cambodian, I sometimes struggled to identify dishes. Room & Amenities: Fantastic—clean, comfortable, and hygienic. Breakfast: Absolutely delicious! SPA: Highly recommended! Relaxing and affordable, especially with the hotel’s 30% exclusive discount. One of the best parts of my stay. Buggy Service: A major letdown. Upon checkout, the front desk failed to inform us that no buggy was available. We waited **almost an hour** with no updates, even after calling twice. Eventually, we had to walk to reception. Overall: This hotel has great potential but needs better communication, staffing adjustments, and improved guest convenience (transportation, food options, and service reliability).

New easy to go there Enjoy wine & food there Not far from mainland Good people & Good Service

We enjoy our time at the resort. The general service and facility are pretty good, but since it's just opened, it's somehow not yet well-prepared, particularly the hospitality team, but they are helpful, anyway. We face some technical issue in the room, especially lighting, ventilation and A/C noise. BTW, we enjoy the food for dinner and lunch, and the complimentary breakfast is excellent.

Nice place