Firwood Lodge

You have such a lovely guesthouse, just a pity it is not maintained. The linen was torn and disgusting. The small carpets next to the bed even worse, the bathroom rug - torn almost nothing left of it, it looked like a "Skroplap". No!!! This is no way a guesthouse should look like.

Second year in a row we go there for his birthday, restaurant are walking distance and we love Forwood lodge , we will definitely see you next year. Swimming pool area was always clean and staff as well

We are a group of 18 people travelling to South Africa for research. We made a reservation through email with Firwood Lodge and got a confirmation for our booking without paying a deposit. We were told by email that a deposit would not be needed at this point, we could simply pay upon arrival. One night before the arrival I contacted the hotel via email to let them know about our time of arrival and make sure everything is okay. I was informed by a single sentence email that there is no booking in my name and that I should call the next morning because it was already too late at night to talk on the phone (!) We were not given any alternatives for accommodation in a city that is NOT SAFE for foreigners and for such a big group of people who could not easily find a place to stay, or even an apology! The situation was very stressful for us and we want future guests to know that the front office management is not working as it should. We are very disappointed by this hotel and the way they treated us after this incident.