SureStay Hotel by Best Western Presque Isle

The hotel on the outside seemed decent, and it was one of the only name brand hotels in the entire city so assumed it would be fine but I was wrong. The rooms were just ok but the fridge had a weird odor and there were cockroaches on the ceiling when we got into the room. For the breakfast they had rotten fruit and croissants that had mold on them. Definitely wouldn’t recommend staying here

This hotel needs serious sound proofing! I didn’t bother to complain because what are they going to do renovations on the spot? Breakfast was ok no variety like other best western hotels. Bathroom was tiny with no working exhaust fan. I will definitely not stay there again.

The best “typical” motel I have ever stayed at. Great room… amenities…and breakfast. Great staff too! If in area… this is the motel to book… she’s not too fancy on the outside…but well taken care on the inside…. Hot delicious breakfast… very nice beds..shower was world class…

Please do yourself a favor and avoid this place!!Pay a bit extra and go to the Hampton Inn! When we got into our room, which was mediocre, the TV did not work and I smelled a moldy musty smell, also there were people right outside our window partying, the smell of cigarettes was coming thru to window A/c. My son is very asthmatic started having trouble breathing so I know we were not going to be able to stay there. We were in our room less then 10 mins, I went out to the front desk and told them I would not be staying, the manager was VERY aggressive, smug, and accusatory, and started badgering me with ridiculous questions. He did offer another room BUT because of his behavior I just wanted to leave. I had been up for nearly 24 hrs and my son was starting to have an asthma attack I was literally panicking to leave ASAP. I was told I had to give 24 hrs notice to cancel to room, so I agreed to pay for a night or 2, which I dont thin is fair considering it was unsafe physically for my son to be there. Now I got a receipt that I was charged almost $500 for 3 nights for a room I was in less than 10 mins. I called customer care, of course they said they cant do anything and that I would have to reach out to the manager again, but I am not subjecting myself, I will have to dispute the charges.

I had a nice stay at the Sure Stay Hotel. The room's air conditioning wasn't very effective, making it hard to maintain a comfortable temperature. But the front desk sorted it out quickly. I was genuinely impressed by the service I received.

I had a nice stay at the Sure Stay Hotel. The room I got was not properly cleaned; there was hair in the bathroom and dust on the surfaces. Disappointing to see that basic cleanliness standards were not met. The Staff always give quick response if we faced any issues.

I had a nice stay at the Sure Stay Hotel. I liked how easy it was to get to nearby attractions and restaurants. I experienced occasional room service delays, the staff quickly fixed minor maintenance issues. The Staff always ready to assist if we faced any issues.

Amit was helpful with our combining 2 resverations into one. He did a great job taking care of us even while he was training. Thank you....

I had a good time at the Sure Stay Hotel. I liked how easy it was to get to nearby attractions and restaurants. But, the AC unit in my room didn't cool as expected, making the nights less comfortable. The staff tried to resolve the issue. While the location was great, the room could have been better.