jlangley4
26. juli 2024
Please do yourself a favor and avoid this place!!Pay a bit extra and go to the Hampton Inn! When we got into our room, which was mediocre, the TV did not work and I smelled a moldy musty smell, also there were people right outside our window partying, the smell of cigarettes was coming thru to window A/c. My son is very asthmatic started having trouble breathing so I know we were not going to be able to stay there. We were in our room less then 10 mins, I went out to the front desk and told them I would not be staying, the manager was VERY aggressive, smug, and accusatory, and started badgering me with ridiculous questions. He did offer another room BUT because of his behavior I just wanted to leave. I had been up for nearly 24 hrs and my son was starting to have an asthma attack I was literally panicking to leave ASAP. I was told I had to give 24 hrs notice to cancel to room, so I agreed to pay for a night or 2, which I dont thin is fair considering it was unsafe physically for my son to be there. Now I got a receipt that I was charged almost $500 for 3 nights for a room I was in less than 10 mins. I called customer care, of course they said they cant do anything and that I would have to reach out to the manager again, but I am not subjecting myself, I will have to dispute the charges.
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