Hyatt Regency Pravets Resort

Ever since the property is under the Hyatt banner, it is all much better than the previous management. I frequent the property at least once a month, either with my family, alongside my son, for a fun weekend or just me and my loved one for a spa weekend. Works great for both. The Duty Manager Nikolay Rogachev never fails to give us excellent customer service and makes the stay an excellent one. Such young professionals must be recognized within the facility and given more opportunity to show what they can do. It will be a win-win for both the customers and the property.

Comfortable room, nice view, fluffiest pillows, quality food with a variety of options for vegetarians. SPA is spacious with a variety of saunas and steam baths. The staff is helpful. Hyatt Pravetz never disappoints, we’ll get back soon again!

Hyatt Pravets Hotel is a great place for a relaxing break. The rooms are clean, very modern and comfortable. The staff is extremely friendly and helpful. The food is of great variety and very tasty, too. Very nice swimming pool and SPA facilities. We had a really good time and would come back again.

Excellent food in all the restaurants, nice lake view from our room, very nice area around the hotel, excellent hygiene, pet friendly hotel, very nice design of the property and the rooms, good quality of the services- fascial treatments and massages were one of the best I ever tried. With my daughter were happy to take our first golf lessons.

Had an awful experience sending my parents there for their anniversary. The staff and management of the hotel are very inexperienced and were a complete disappointment throughout the booking process and duration of stay. Additionally, the room key system was not working and staff had to walk people to and from their rooms as guests could not use the elevator on their own or open their own rooms. I made the reservation with my credit card online, and wanted to call and make sure that 1) my parents are listed as guests on the reservation so they can check-in and 2) they can use my credit card on file for the duration of their stay if they wanted to get additional food, drinks, etc. The goal was to send them to an all expenses paid getaway. Had to call 7-8 different times on different days, until someone was finally able to confirm that they are added to the reservation as guests and it will not be a problem to put the charges on my credit card (they would put a note in the reservation this is a prepaid getaway present). Most of the other calls went either unanswered or went to an new associate that had no idea what to do and had to reroute the call that then went unanswered. On the day of the check-in, the reservation could not be found under my father's name (embarrassing experience), and then takes a while to find it by the booking number because it got "lost" in the system. Then they were told they had to use their credit card for the entire booking and any additional purchases (another embarrassing experience, after thinking you are going to an all expenses paid getaway), and now we have to trade receipts for reimbursement. Then throughout their stay the room access system was broken and they had to get walked to and from their rooms by an associate with a master key, completely unacceptable. The location of the hotel and hotel grounds are incredible, but the staff is completely inadequate and management incapable. Would not return until there are some top down changes in how this place is run.

This was my first time at a European resort hotel and the experience was excellent. The first impression was a beautiful resort in an absolutely beautiful setting. The rooms were incredibly clean and comfortable with everything you could ask for to make your stay comfortable, including hair dryer, slippers and robes large enough to fit any size. The pool was large, clean, warm and comfortable with ample, comfortable seating, the balcony area had more comfortable seating with a gorgeous view of the lake and mountains. Spa experience was incredible - I had an excellent massage and the remainder of my time in the open spa area made me so relaxed and blissful. Walking trails were well maintained, food was non-stop and excellent. I would happily stay here again.