Baymont by Wyndham Prattville/Montgomery

There was insufficient signage for operating the television. Insufficient signage in the breakfast area indicating where to find things, ie, the butter. We were charged a $50 extra unauthorized fee without explanation which is supposed to be refunded but has not been at this time. The manager was responsive to our concerns about the tv, in fairness to her, but otherwise was quite aloof. A very poor value for the money even if we get the refund. This place looks nice on the outside but there was a stain on the bed cover and cigarette burns on the bathtub.

Checked in with no problem. Went back to office 20-30 mins later and let the lady at the desk know: 1) Microwave panel and encasement were out of line, like it's been dropped. Panel was somewhat detached, so I didn’t know if it was safe. She said she could not change microwave out from another room, "And if you don't really feel like cooking, you could order something." 2) Batteries in the TV remote were dead. She said they were out of batteries, but the TV has buttons on the side to change channels. (Bought some AAAs on my own and replaced.) 3) Told her the sink is draining slow. Told her it is fine, but I just wanted someone to be aware. She also said I could not change rooms to alleviate these problems. Honestly, she seemed like a nice lady trying to give suggestions, but based on previous reviews, I thought the hotel would be a little more responsive. On a positive note, EVERYONE including the front desk lady was super nice, and the room was very clean. I think the problem lies squarely with management: not having batteries in stock, not maintaining rooms, not having enough staff to solve simple problems.

Highly recommend this hotel! Easy check in. Front desk clerk very welcoming and professional! Excellent rooms. Comfortable bed! Highly recommend this hotel