Coconut Pointe Villa & Beach Resort

This is the 3rd time I’ve had arrogance, bad service and disrespect from the staff at this hotel. I patronize the place since I live closer. I normally deal with the kitchen staff Enock. Most of the time the food was bland, taste horrible or cold and he blames it on the delivery guy but still tips him and advise him to make it better. Today in question, I ordered pizza and kitchen. I decided to talk to the delivery guy myself not to bring cold food since he always get the blame. Enock asked me to let the delivery come in 10mins which I declined then he said 20mins. The delivery guy got there in 25mins and he told me Enock said he has not even started. I called Enock to ask for explanation and he hung up on me. No food and delivery guy wanted me to pay him for time wasting. I have previously complained about the poor service at this place to the manager and nothing was done. I even complained today and no remedy offered.Even at the premises, the staff will be on their phone than attending to you and when you complain, they never apologize just a smirk on their face or you will be ignored. I am so done! Stay away from this place if you want quality, good service and tasty food.

We spent one night during the month of august 22. Food was correct even if it was not possible to get any fresh fruits or seafood (especially prawns). The menu card was too wide, please ensure at least a minimum order to avoid any shortages. Swimming pool was ok. We took the highest luxury room, which was not at all up to standard. Mattress was hard, the bathroom was very dirty and the spa inside the room was not working, the Tv as well. You really should improve the service