Numa I Flow Rooms & Apartments

The apartment is just on the outskirts of the centre but within walkable distance (15 minutes walk). There is an Italian restaurant directly below the apartment and Artic bakery just up the road. The apartment was stylish spacious and very clean. Although, no physical reception, the communication from Numa was superb. The process of checking in and out was seamless.

The apartments are perfectly located (Metro B close by) and have been tastefully furnished and well equipped. (I could not find a iron and ironing board though.) I did. It use the balcony as it was facing the road and a bit dirty. Breakfast service worked well. However, the service did not satisfy me. The ceiling in my bathroom looked horrible after a leak, and all maintenance said was, it does not leak any more. When I asked to be changed to another room, the response was always, you have been automatically assigned, and we are fully booked. However, it did not really feel like the place was fully booked. Also, the door cannot be locked from inside, and the floor looks very used.

This place is a scam. It recently lost 1 star and is about to lose another. So, what is the scam? They list amenities on their website and other channels such as ******* that are not actually available, such as air conditioning. Because no one works at the hotel, it is impossible to complain or get any assistance. You can send their “help” number an SMS (text message) and they will eventually respond and say that someone is coming to look at the problem or fix it, but they never show up. The check-in process is online, good luck figuring that out if you arrive without Internet access. I made a reservation for two, but my friend could not make it, and they would not let me check in. The system required photos of two passports, which of course I did not have. I had to cancel my reservation, lose a one-day deposit, and make a new reservation for only one person. Of course, if I knew how bad the rooms were, I would have booked somewhere else. The rooms also do not feel safe. There is no way to lock the door, no deadbolt or chain. You use a 4-digit code to unlock the door and just pray that no one else comes in. I cannot imagine what I would have done if I was in the shower when housekeeping entered the room. The location is also bad. It is just far enough away from everything that you want to see and do that it turns the trip into a big hassle. For example, the Charles Bridge is a 15 minute walk away and Old Town Square is 20 minutes away. That adds an extra 30-40 minutes round-trip just to step outside for a short stroll through the beautiful parts of Prague.