W Prague anmeldelser

Hi W Prag, We recently had our second stay with you and we wanted to express a big thank you from our end! The staff was simply awesome: always smiling, very guest oriented, genuinely professional and always ready to go an extra mile. We felt at home and the team was like a family, ready to meet all our needs. The front desk and concierge were efficient and flexible and truly offered a warm welcome. The welcome amenities were luxurious, the concierge recommendations on the spot, the lobby was never unattended and well polished. The restaurant and bar staff were attentive, caring and had great product knowledge. They remembered our preferences and by the third day, we barely had to ask for anything. In the lounge we loved the burger, club sandwich and good job with tailoring a pasta for my wife. A big thank to Petr who was always remarkable. Housekeeping team showed great attention to detail and made you want to spend more time in the room. The wipes for the glasses, the attention to our clothes, the bookmark for our reading and the overall cleanliness. With all the different surfaces in the room, it’s really a challenge to keep everything spring clean and kudos for that. Btw, the minibar is an institution for itself and impossible to resist to. Spa therapists were on the spot with excellent massage skills. Thank you Kristina, Vit and Rosy! We did several massages and felt rejuvenated after the sessions. Not to mention the whole spa landscape where you just want to hang out and snooze away. Room service was speedy and the presentation high class. Minus One is magically secluded and the hostess Anna was magnificent and charming. Cocktail and bar team were terrific and I personally loved the gin cocktail with a shot of beer. The Egyptian colleague Mariam and bar chef were passionate about their work and didn’t leave a drink wish unanswered. We really want to highlight that it’s the people who made the difference throughout our stay and to name a few ( apologies for the names we missed): Orianne, Raymond, Denisa, Pablo and the above mentioned. Some suggestions on our end; Spa - jacuzzi could be a little hotter for our taste - separate tray or counter for used glasses - pool a little warmer with a bit more lights - some more signage in the corridors for customers with little orientation - some seats in the changing rooms Mini Bar - a little colder Room service -offer draft beer, total difference from bottle beer Breakfast - some cold cuts and sliced cheese at the buffet - some Asian selection or noodle dish on the menu Once again, thank you for all and we look forward to our next visit.