Sercotel Pozuelo

Perfecto para estar cerca de Madrid y con todo lo necesario al lado.

Very good hotel, clean, good location, good restaurant, nice food. Small market, drugstore and several good restaurants within walking distance. Bus stop in front of the hotel, and taxis always available at curbside. Very friendly employees

We stayed here over the weekend of the Spanish Golf Open in Madrid. Well located for both the golf and Madrid City Centre was a good start. Room was perfect, nothing to complain about. We actually stayed an extra night and were happy to do so here. The staff were very helpful and in the restaurant also. For breakfast, the hot food just wasn’t hot enough in our opinion. This was the only niggle really. Fresh orange juice was great. I might do a separate review on the restaurant but in case I don’t, our only complaint is that apparently any tips added at our discretion, paid by debit or credit card, doesn’t go to the staff. Maybe in reply to this review, the hotel might clarify? The food in the restaurant was excellent. Apart from that, if we are back, we would not hesitate to stay here again.

As mentioned in other reviews, breakfast is definitely not their strong suit. Pancakes/waffles are quite stale, bacon seems old, bread is stale and staff is eager for you to leave. That being said, the room itself was ok. Mattress was very comfortable and shower was spectacular. The couch had some questionable stains (pics taken upon arrival), light switches (especially bathroom) are about to fall apart, ventilation system is visibly dirty. I hope improvements are made, because other than that, the place is ok!

What a great hotel! I had reserved a standard twin room, but I jumped on it when I was offered an upgrade to a junior suite for a reasonable increase. We had a lovely room with a couch, comfortable beds and linens, excellent pillows, and coffee service! The breakfast was generous- fresh fruit, coffee, cereal (real cereal! Not all sugar junk kids' stuff!), eggs, meats, juice, bread, and even salmon! A nice gentleman kept the dining area neat and the food replenished. When we checked in on Sunday afternoon, the woman at the front desk was pleasant, but the young woman who checked us out was lovely and very sweet. Plenty of restaurants in the area and street parking is free on Sunday. We were very pleased with the Sercotel Posuelo.

Small and Very clean hotel. Staff are very friendly and eager to help make stay enjoyable. Knowledgeable of the city. Lovely breakfast buffet.

Stayed 4 nights and had a fantastic experience. Room was immaculate and kept super clean by housekeeping. Staff were very friendly and knew me and my room number after the very first day! The breakfast buffet was extensive and I especially liked the orange juice machine which squeezed fresh oranges on demand. Strangely satisfying watching the oranges drop down and be squeezed! Would highly recommend. A five-star experience. Bravo

- On 27Feb, I asked the recption lady to order a taxi for me. When I decided to take another taxi that came in to the taxi-stop (located in front of the hotel), the lady told me that I had to wait for the taxi that she had ordered for me.... I told her that I had nothing to wait for which I meant that I was free to use the taxi I wanted and she should cancel the order. The receptionist said: "I hope, I never have to order a taxi for you again". She verbally assaulted me. She addressed me in a very loud tone of voice and evidently in an aggressive manner. She apologized to me the next day, Feb. 28. but, to her, there was a reason for her action because the taxi driver could reproach her for the customer leaving. In my opinion, I'm legally free to take/cancel a taxi services! In the future, this hotel won't be a choice for me anymore.

The staff and the room I stayed in are very welcoming. In my room there is air conditioning and comfortable mattresses. The bathroom is fully equipped. For exmple: with conditioner and shampoo, twels, hairdryer. And with a big TV with many digital channels.