Faria Guimares Porto Centro

對於一個經濟型酒店，本來就沒有很高期待，可是這間也實在有點超出預期的差，電話打了一天都沒人接，入住三晚完全沒有搞過衞生，廁所與浴室分開，有個小地毯，看樣子長時間沒有更換過

Muito bom

This has to be the worst hotel I have ever stayed in! The women at reception is rude and can’t speak english! Demanded a €6 bedroom tax off me even through I paid a €10 tax through the booking operator! I went to pay this €6 tax with me my card but they only took cash,I said no problem will sort it out soon. Every time I seen her she would yell “You owe me €6 today” “I want my money today” this is absolutely disgusting treatment of a customer! The hotel its self was dirty and the smell of smoke was in every corner of the building as the women downstairs chain smoked 24/7! I tried to leave the window open but the noise from outside was constant! The bed sheets were damp and the bathroom was so small you couldn’t move to shower! AVOID this hotel at all cost! Rude,Dirty and constant smell of smoke!

I recently booked a two-night stay at this hotel in Porto, expecting a comfortable and welcoming environment. Unfortunately, the reality was far from it, leading me to cut my visit short and seek accommodations elsewhere. Upon arrival, the pervasive **stench of cigarette smoke** was immediately apparent, permeating every corner of the property. The room assigned to me was in a **terrible state**; the shower was broken, and the toilet seat was close to detaching completely. The situation turned worse by the staff’s behavior. When I attempted to set out and explore the city, the person in charge **confronted me aggressively**, insisting that I leave the room key at the front desk. Her English was limited, and she was **unwilling to communicate** through a translator app. This interaction left me feeling **unsafe** and **distrustful** of leaving my personal belongings in their care. Regrettably, the staff member’s solution was for me to carry my luggage with me throughout the day, which was impractical and dismissive of my concerns. Due to these circumstances, I am compelled to **advocate for the removal** of this property from booking platforms to prevent future guests from enduring a similar ordeal. I am requesting a **full refund** for this unacceptable experience and strongly advise against staying at this establishment.

The room was fine. The woman was angry the moment my husband came in. He needed to pay for 2 extra people, his mistake. He didn't realize that because it was a family room. She started asking him to pay for other things, including street parking (which is free) ONLY CASH was acceptable. He paid because we needed room, but there wasn't enough space (there were 6 of us) so we looked for another place and found one, by this time it was late. He asked her for the extra money back for the 2 people and she was angry but eventually gave it. The other place didn't work out (it was an apartment marked as as hotel and no one was there to let us in because it was late). We went back and she opened the door screaming, refusing to allow us to pay for the 2 people again. 4 of us, including children; had to sleep in the car. She was fully aware. My teenage sons who went to the room said she walked by a couple times and told them to stop talking even though they were whispering, and even opened the door once to look in. They were freaked out and put the key in the lock and turned it, hoping that she wouldn't come in when they were changing. Sick. In the morning the only word she said to them as they walked out was "key" as my son handed it to her.

Nous avions réservé une chambre pour 3 nuits et avons fuit après la première nuit! Accueil médiocre ( impression de déranger ) avec une odeur de tabac froid dès l entrée dans le bâtiment (odeur de tabac chaud la nui) De plus l hôtesse se permet des remarques déplacées ( petit prix, petite chambre ) en ricanant...(et nous offre la possibilité de fumer dans les toilettes si nous le désirons) L horreur en arrivant dans la chambre ... certes petites mais surtout vétuste avec toujours cette odeur de tabac froid... Les sanitaires... parlons en : impossible de se mouvoir dans les toilettes ( dérouleur de papier sous l évier, cuvette mal fixé, hygiène plus que douteuse... sèche cheveux non fonctionnel. Le tout dans un décor vieillot, des toiles d araignée au plafond et une literie qui n inspiré pas confiance ... Nous avons tenté de discuter des problèmes avec la responsable, qui nous nous a invectivés! La liste est interminable, c'est tout simplement la pire expérience de voyage que j'ai vécue!