Vila Gale Porto Ribeira

good breakfast, good bed, good people, car parking is just little bit difficult.

This is a reasonable hotel, let down by some of its procedures. I would have expected a kettle to be provided as standard, but we had to request one, and apparently they were in short supply (only 4 available for the whole hotel?) The kettle we had was dangerous, did not automatically switch off, and the handle became very hot. I wrote in the complaint book about the way we were asked to pay twice for some drinks. Whilst the staff acknowledged they had charged us twice, they seemed to be unable to return the second payment. An issue which should have been easily remedied with an immediate refund then became a big problem, and is still not resolved. The art theme is interesting and Uber service was prompt when we did not want to walk. I recommend the hop on hop off bus to see a lot of this lovely city (turn right out of the hotel and walk along a little way for the bus stop)

We spent 5 days here and our stay in this hotel was excellent. Its location is perfect, a flat (very unusual in Porto!) walk to the historic quayside..20 mins or so and a lovely equally flat Riverside walk.out to the Atlantic (3 miles ish). For those who want them buses and trams stop outside hotel. We had a Riverside room and lively to wake up to this super view. The staff here are outstanding. Friendly welcoming and offering all sorts of advice and assistance to make your stay enjoyable. Breakfast great..omelette and pancakes cooked to order and very good spread of cold items , fruit and the freshest pastries. In the evenings a good selection of bars and eateries close by. Up steepish hill behind hotel 25 mins to area with museums, 3 lions fountain etc and gardens. We will be looking at other hotels in the group for our next Portuguese adventure.