Richmond Henty Hotel

Great customer service

When things are set to be done, there no!! Sorry guys, you’re up there, but you’re declining at a rate. The 1 million dollar upgrade that was supposed to be finished last year, hasn’t even started! In my opinion only, if you advertise such a thing and don’t deliver, you will get hammered by the people who may have an interest in your business. For me, I’ve been staying at your hotel coming close to 16 years. Understandable you’ve had staff change but make no apologies , they all have been first class. The other thing I have an issue is that like most places is the pricing , your meals in the front restaurant you really need to review your pricing cause it’s a little bit out there. For example, why would someone pay $10.00 for a glass of wine when you can go into Dan Murphys and get close to 2 bottles for the same price!!’ The new owners have scrapped your rewards scheme from Choice Privileges. Great service for people like me and others who would like to save their points and use them elsewhere. Probably not a good idea as in the same town you have other hotels that have kept the scheme going and well done to them cause they would’ve known that this has happened. In finishing, this hotel is good and it may seem I’ve put a damper on it, but it just needs a little touch up to get back to its first class standard it was! Visit by all means and then make your decision!!

I booked in for an overnight stay in a suite that had a king sized bed and a spa bath and shower in the bathroom. The room was on the 3rd floor which had a view of the port and bay area. From the spa /bathroom they have a big glass window so you can relax in the spa and enjoy the views towards the bay/marina. I paid $210 for the night, but it was well worth it for the views from the relaxing atmosphere of the spa. Definitely worth a visit when in Portland.

The location is second to none. I walked in (wearing a mask), and stood at the counter for at least 3 minutes whilst the staff members were a meter away chatting. Feeling invisible, I spoke up and said “Is someone able to take my order please? The penny dropped and we were shown to our seats. My wife ordered the cauliflower soul and I the battered fish. We waited longer than normal, although the view made up for the lull. We received our lunch ant to our dismay the soup was tasteless and the fish VERY overcooked and dry. Such a disappointment. I gave 2 out of 5, as the salad was fresh and tasty… Will not venture in there again.

Spent two nights here. Great staff, friendly, polite, courteous, great food. The lady in charge of breakfast, my last morning (NYE), was training new staff member, and was so patient with the new one.

Nice atmosphere, late to lunch but was not a problem. waitress was very helpful excellent food served with a smile by the chef. Good spot on the wardrobe. clean and well presented and an excellent way to spend a lazy Sunday afternoon. recommended for anyone who wants good value in a nice restaurant.

Spent one night here. Ate in the hotel bar. Very good meal, huge portions. Breakfast was adequate. Room was comfortable but we were bitten by mosquitos either in the bar or room. Basic toiletries were provided. Right on the seafront overlooking the harbour. They did have a price of $3 on the bottle of water in the room which I felt was a bit steep

Checkin was quick and friendly reception staff very helpful. The better rooms with the view area up an outdoor staircase from open free.car park. Our room was a standard queen pretty tired needs updating but very clean. Bed was comfortable. View was great beautiful sunrises over the harbour. The shower ran hot and cold. Room was a bit overpriced compared with similar accommodation weekday rates. We have been staying at Port Fairy just up the road more often now as the accommodation choices and prices are better. Pool was shut on a rare warm day

Rooms clean, warm and tidy. But the rest of the place old and tired I believe. Nice location but must be close to a night club. Saturday night, doof doof music and young drunk ****** yahooing in the streets till 2am. Unfortunately won’t be back.