Escape38482470385
20. august 2024
The resort lies in a premium location next to the sea and close to the Suez canal. The check-in process took a long time because there was plenty of people checking in at the same time. The room took more than two hours to be ready although we had arrived at 2pm and unfortunately we received only one room key which was frustrating. The studio was smaller than in the hotel description although it was modern with some small issues in painting. Housekeeping needs alot of improvement, there was only one towel in a room for two, no soap nor tissue, we got the towels after 4 requests and 4 hours, the soap and tissue in the next day. The kitchenette was nice. The air conditioner was working well. The aqua pool was nice but very crowded. The Lagoon, the best place in the resort, very beautiful, clean water, attentive staff and very professional behavior. The beach area is another good place in the resort, well designed, helpful staff although the sea and sand are not that good but it is not the resort problem. Food was not tested. Check out process was fast. Guest relation was anxious to know the feedback about our stay which is a good thing to improve performance.
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