Southern Sun the Marine

After a horrible night in JBayholidays owned and managed by an unprofessional owner, we left after one night as the place was smelly and a weird set up! We drove onto Southern Sun the Marine, where we were met with very professional friendly staff and a wonderful clean room and clean linen was provided. The entire experience was fantastic especially after a very bad night before. Highly recommend the hotel. All the people that work in the hotel are exceptional and make it a marvellous place to stay, Thank you for making our trip great!

Accomodation and rooms decent and comfortable. Lobby captured Christmas spirit with a nice Xmas tree but all the goodness was killed by the restaurant experience. 19:30 tried call room service and ended up going in person because noone picked up. Placed the order and waited. 22:00 Went to enquire why the food order never came. By now , everyone is at dining area , shouting to get food manager to account. She is hiding in the kitchen. 23:00 its too late to get alternative delivery options. We drink fridge water and sleep. Next day : 06:00 Am not risking my family to venture included breakfast in this horrible place. We gonna go out and look for a Wimpy. If you travel with diabetics and younger children do no book here.

Excellent service received from all staff Front office - Warm friendly and courteous The porter always had a smile on his face and made sure we were welcomed with an arrival drink. Ms. Zingisa Receptionist - brilliant extremely warm and courteous! Housekeeping - Outstanding out room attendant unfortunately didn't get her name she was amazing, she refreshed our towels and amenities without us asking and even added extra water bottles. Food & Beverage - Brilliant the Head Chef (Mr. KB) went out of his way to ensure that we catered for (halaal) Everyday we were greeted by him and asked us what do we need, added some more flavor to our food, and updated us on where to go and what to see in the city. Not often you get this personal touch! General Manager- Ms. Cassandra she went out of her way to ensure that not only us but all guests staying at the hotel were greeted personally and made sure that our stay at the hotel was pleasant and memorable. Thank you Ms. Cassandra you were remarkable. Overall experience 10/10 Excellent location, cleanliness 10/10 big comfortable rooms and great wifi.