Hotel Tsg Grand

I went with my family of 6 members and stayed at this hotel for 1 night before moving on. Our stay at TSG Grand was quite disappointing. The rooms were just about acceptable. The hotel looked old and boring. The rooms were average. We had lunch there and the food was above average. The staff were competent without being outstanding.

Terrible experience. They forced me to purchase Dinner coupon at Rs 1500 per head. They were bold enough, not to hand me the keys of the booked room, if I don't pay extra for the dinner. The challenged me to cancel the booking of the room with no refund.

Visited with my family at around 6 in the evening at restaurant mehak. The waiter simply denied that you cannot order starters now as the restaurant is closed, we will take the order after 7:30 pm. Seriously?? None of the hotels / restaurant will say this to the guest. What you guys are thinking? The customer needs to wait for 1.5 hours to eat something. No proper information is given by them the staff about the happy hours, however in reception they have the pamphlet displaying about the happy hour. I will attach the image. Upon asking about the same on billing time they simply denied that the offer is not valid for us. Staff naming PAPAI is very rude and dont even have the manners how to deal with the guest. I too work in the hospitality industry. And guess whats there excuse is - we cannot add beer in IMFL package. Seriously disgusting. Making customers fool. Management should seriously look into this matter.

Kind attention @Dakshin Bhaskar i have visited your hotel TSG GRAND for dinner with my family and that was a wrong decision made by me to enjoy but was ended up with the worst service with a bad experience. Never ever expected the worst ever service by the brand like you. The staffs was very rude and disrespectfull with the guest. They dont even know know to talk to the guest specially one guy whose name is PAPAI. You should keep the trained staff at hospitality. I will never ever suggest this place to anyone. NEVER EXPECTED THESE KIND OF SERVICES FROM THE BRAND LIKE TSG. FOR THE GUEST WHO LOOKS FOR TSG IN FUTURE - please take this as my personal advise

Nice hotel in the city of port blair. Rooms are neat and clean. House keeping and room service were good and quickly they help. Meena ji from housekeeping kept our room very neat and clean and rooms were ready before our check-in... Buffey Food items should be improved under the MAP plan

They will charge for extra bed even when you don’t turn up!!! I had booked 4 rooms for 13th and 14th Jan, total 9 occupants. We could not reach on 13th Jan as SpiceJet cancelled flight. I understand it is not their fault (although the hotel could have at least given a discount or something) for 14th. They charged for the 4 rooms for 13th and 14th. They also charged for the extra person ₹1500/- for both the days. The least they could have done is to charge 4 rooms two days and extra bed one day but they did not budge. Appalling!!!