Hampton Inn & Suites Port Arthur

Very Comfortable The room was large and comfortable. The mattress and pillows were very comfortable. There was an extra blanket in the closet which was helpful.

First off, on our way to the hotel, we were informed they had low water pressure so it would be impossible to take a shower. By the morning there was no water whatsoever nor was there an estimate of when they would have running water. Apparently they knew there was a blockage in the pipes. We were told they didn’t start working on the pipes until 2am, you would think a hotel that was almost at full capacity would take care of the pipes asap. We had booked the hotel through *******. ******* attempted for almost 48 hours to try to get us a refund, which the hotel management would agree to. They knew due to a water outage they would be getting bad reviews, you’d think they do something to compensate for the inconvenience this would cause for their guests

Hotel room was clean. Staff was nice and talkative. Good parking

The hotel is in a great area for dining /shopping and is right on the highway. There is a little road noise but that’s to be expected. It’s clean and staff is very friendly. The room is nice, looks like it was recently renovated. The only issue is that they were repainting the outside so limited parking but that’s a temporary problem.

Avoid. Hotel was undergoing construction. Room smelled musty. Television only received 4 channels. The rest had “ no service “.

poor customer service everywhere