Hotel Rural Es Riquers

UNSAFE HOTEL!!! Do not provide proper security!! AVOID this HOTEL!! Do not know how to ensure the safety of the guests, and do not take their responsibility seriously. On August 26 and 27 we stayed at your hotel. During the night of August 26, burglars broke into our room, which could have caused serious personal injury. As they left a rock in our room, which was obviously in their hand in case we came into the room. We returned to the hotel on the night of August 26 at 11:00 pm. We found the night clerk playing video games and barely looked up to greet us. He only asked us to close the door. When we entered our room, we found the doors leading outside wide open, a rock on our bed, and a black glove. This shocked and frightened us. We reported this to the receptionist, who offered us no support or assistance. He did not ask us if we were okay, only told us that he would write to Marta, the assistant manager. He did not offer to look in the room in case we felt unsafe. Did he ask if any of our belongings had been taken? If we wanted to change rooms? None of this was done. It was clear that I was not prepared to handle this situation. We were unable to sleep that night. The next day we informed the assistant manager, Marta, of the robbery. She also did not ask us if we were okay. Or if we had slept well the night before. She was completely obsessed with the robbery and the robbers. Neglecting our emotional and mental state. I can understand that Marta is a young woman and an assistant manager and surely has not been trained for this situation. Neither did her supervisor or the general manager show up. Which I found very strange. Later, while I was taking a shower, someone knocked on the door several times. I opened the door with a towel and found two police officers outside my room. This was personally disturbing and upsetting. Marta should have informed me beforehand. Marta apologized, but the awkward situation had already happened. Once again, Marta was not properly trained for such a situation. Where was a supervisor or the boss? Then, when we were checking out, Marta printed out our invoice. She did not apologize or ask us how we were doing. It was as if she wanted to act as if nothing had happened and that the hotel was actually the one who suffered. Neglecting the guests. Once again, Marta is not trained for this type of event. Where was the supervisor? Considering the following facts: 1) There was no security at the hotel to protect our room. 2) The front desk did not inform us that we should close the door shutters to provide additional security and it was necessary. (she said she normally tells guests this, but this was after the situation) 3) The night shift receptionist was busy playing games, when she should have been walking the property every 20-30 minutes to preserve the safety of the rooms and buildings. 4) The night receptionist did not offer any help or support 5) Marta, the support manager, was focused on the hotel and d

Just to make it clear, we will go again – next year already booked. Great place, nice grounds, stylish hotel. We got a very spacious room in the lowest category with a perfect price-benefit ratio including an outstanding breakfast. Nice buffet and warm dishes a la carte, excellent. All ingredients fresh and delicious. The room was cleaned perfectly, bed was very cozy and the showers perfectly working. It is spacious and you have enough space for your amenities. The area around the Finca is quiet so you need a car. However, it is exactly what you can expect from a Finca-Hotel: silence. The pool was perfect for cooling down, enough sunbeds were available and the Wi-Fi was working everywhere. The only issue is the road in about 100 meters in front of the Finca. It is abused for motorcycle races on Sundays. It was just one hour in the morning, but quiet annoying. However, we strongly recommend this place for sure!

This hotel offers a very quiet and relaxing environment. The rooms are very clean with a rustic design, some with a small garden and sun beds. Views from the pool are very appealing, this is also the view at breakfast. The breakfast is a nice selection of fruits, cereals, pastries etc, well presented and a cooked breakfast is also available. I would recommend this hotel and I would stay here again.

A romantic, beautiful, luxurious finca. We stayed for 2 nights for our wedding anniversary and loved every moment. We didn’t leave the finca - just enjoyed the delicious food and spent our time by the stunning pool overlooking the olive groves. This place is seriously good value for money - I think it’s a bit of an undiscovered gem. For peace and quiet in beautiful surroundings, this is your place. But only a 20-30 minute drive to so many beaches and Palma. We’ll be going back for sure.

Estuvimos solo una noche pero ha sido fantástica , es un hotel rural muy moderno , limpio y precioso . La comida exquisita . Lo único quizás la cama que era un poco blanda .Pero todo fue perfecto ! Gracias a Marta que nos atendió maravillosamente en todo momento . Volveremos!!

Mit viel Liebe eingerichtetes Finca Hotel, top sauber, sehr klein und fein, tolles Frühstück, ausnahmslos freundliches Personal - am ersten Abend auf der Terrasse gegessen (bis 17.00 Uhr muss man bestellt haben) sehr zu empfehlen und vom Chef des Hauses persönlich serviert. Alles Top , klare Empfehlung in allen Belangen. Einzig etwas hellhörig, aber bei den wenigen Zimmern kein wirklicher Makel.