DEMamaMustang11
6. juli 2024
We have stayed at several Hilton Honors locations in SC, GA, and FL. I’ve been so impressed that it seemed like a no-brainer to book this hotel for the drive home. Wrong. Upon arrival on a Friday evening, I was immediately questioning my decision. There was a family waiting to purchase snacks at the counter and had been there some time; between that mom & myself it took a good 7 more minutes of calling “ Hello” and waking through the lobby/hall looking for someone. Then when one of the two staff finally came out- she was apologetic but also a bit snippy. Her counterpart was sitting in the lobby playing on his phone. Now, I would have said this was a fluke and not an issue with laziness and understaffing until we returned to our room and discovered that the couch bed-which we conformed with said staff we would absolutely need- had no sheets, no mattress cover, no blankets. I called down and the same manager said- “Well, you will just need to come down and get those yourself.” Ok,- annoying, not my prior experience ever with a Hilton honors hotel,…..but then I open my door to discover the lazy staff member whohad just escorted a person to their room is now slowly making his way to the elevator with me (and another customer) and is watching horrendously inappropriate videos on his phone with the N-word and cussing every other word. This morning- I was dreading breakfast and the staff this AM was the hotels saving grace! I was fully prepared to have NOTHING nice to say- but WOW what a difference-they were all Kind, respectful, organized and clearly well prepared. Breakfast was hot and ready, but we were a little disappointed to see that the omelettes were either meat or veggie…and there was no just Egg option for the kids. Coffee was great and their were plenty of options for bread/grab and go which makes sense near the airport. We were just expecting more for a HH hotel after our prior H2H experiences. Overall, I can only give it an average because of Friday night. I certainly hope this was a fluke and that they were understaffed because if not, the young man working needs some training and the manager needs better support
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