Pontypool

The staff at the Pontypool Hotel were all brilliant & couldn’t do enough to help us, however our room (103) was very tired & needs some attention, which we felt you needed making aware of - the heating was not working & the room was quite chilly. We reported this to reception & they supplied us with a portable heater which helped. Also, one of the coat hooks behind the door was broken & unusable. We have stayed at Pontypool before, & found it very good, however we feel it needs some attention to bring it up to standard.

We had a lovely stay here. Josh and Tracey was incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast made by Josh who went above and beyond, we loved the convenient location. Thanks for a great stay.

High Premier inn standards in evidence again in Pontypool. Lovely breakfast and friendly, efficient service from Pippa on reception. Comfortable spotless room, good shower pressure. Lovely vanilla products. Stayed an extra night - will definitely return.

Lovely stay at this Premier Inn, bed was comfy and my room was very quiet and dark. The cooked breakfast was one of the nicest I’ve had on a work trip. Great coffee too. The staff are super kind and welcoming. Wouldn’t hesitate to rebook if I’m ever back in the area.

The breakfast was the highlight of my stay. Josh very friendly. Always a warm greeting in the morning. Even though Josh was responsible for cooking the breakfasts in the kitchen, he made a point of coming out and saying hello. The breakfast was always hot and fresh and came out quickly.

We stayed for one night and the staff were fabulous, they were very friendly and helpful even offering to help with our bags. The shower was amazing, really powerful. Everything was very clean and comfortable. Thank you we will be back if we are in this area again.