Premier Inn Cwmbran

5 minute drive to the town centre lovely pub next door where the food is lovely! The rooms are clean and spacious! The staff are really friendly and helpful! I am staying here on business in a long way from Home and the lovely hotel staff offered to wash my work uniform. highly recommend this place whether it’s for business or pleasure

This has always been our “Go to” hotel when visiting family in Wales,but we felt disappointed after this visit. It’s not so much “Premier” as “Standard” ! The building and decor are looking very tired and the room was missing some of the little touches we have experienced previously, such as beakers in the bathroom. We didn’t see any evidence of the “Guaranteed Good Night’s Sleep”, so wondered if they have cut back to keep prices competitive. I had booked two rooms and the family room hadn’t been prepared for my granddaughter, although the staff attended to it as soon as they were notified. On a positive note; The rooms were clean,staff were friendly and helpful and there was plenty of hot water for bathing or showering.

Accessible facilities need attention. From the car park, through to the actual room. Car park - road markings and parking spaces hardly visible. Automatic door as you enter hotel is great, but we then had to get through two heavy doors with a manual wheelchair, which was difficult. Sliding bathroom door didn't slide...there is no way my mum would have managed in the room alone. I struggled to open/close it for her. No grab rails in the bedroom. We ate at the restaurant next door and headed to our room around 9pm...no lights outside restaurant which made the short trip to the hotel difficult. Couldn't see curbs and where to direct mum's wheelchair.