Hotel Arunachala

Booked AC room through online check in date 28 and check out on 30 Dec 24 and landed there on 28th night 10 PM by taxi. To my surprise they didn't notice my online booking and the manager said sorry for their mistake and provided a non AC room with a stinky bed, curtains and smelly room. He promised to return the difference amount on AC to Non AC room tariff while checking out. Considering my family situation there having no access to travel again to the city i accepted and stayed there. This residence is in a remote place outside the city, you will not have access to food delivery and there is no possibility to book online taxis and no auto or car stand nearby. While checking out the manager ignored meeting us and met the owner and explained the situation and he committed to return the difference amount through GPAY and no response. This hotel has a nasty bar on the ground floor and an AC bar on the first floor. It is not good for the family. Even if anyone is booking, please call them and confirm about your booking. Such poor management, they will not see online booking properly.

The hotel service and room condition is very poor and is in pathetic condition. The bar is just in front of the hotel way and is not safe for families to stay over there. We had a very bad experience. Receptionist was drunk and didn't attend us properly. He went to bar immediately after handover key. We were not satisfied with this stay. I will not recommend anyone to stay on this hotel especially ***** with family.

We are from Mayavaram, traveled for a weekend to Pondicherry. Since it was really busy we found this hotel and stayed for couple of days. Rooms are spacious and friendly staff. They must have some more facilities in the room.