Hôtel Mercure Poitiers Centre

The hotel was in a beautiful historical building. Rooms were clean but spartan. There’s a lot more that could be done to make it a much more interesting space but it’s decidedly very average . Receptionists and cleaning crew were very friendly , efficient and welcoming . Breakfast, which was included in the rate , was average at best. Biggest disappointment was the person who was hosting breakfast on June 24. She had a scowl , practically ordered me to a small table in the corner when there were many available . I eventually asked for a table in a brighter spot . I had trouble getting hot water for tea - she practically gripped my arm and pushed me out of the way. I mentioned this as I was checking out and Apparantly her behavior is well known. .she was the only person in charge of the breakfast area and apart from hosting , had to clear dishes etc ., the hotel seems to be skimping on cost. Brightest spot was the restaurant next door - les archives - amazing food , gid value and very friendly staff who were so welcoming of a solo female traveler . I’ll never go back o the mercure Poitiers

Located on the edge of the main center of town, the parking lot is 200 meters away. Upon arrival, I was greeted by a not very friendly young woman who recited her spiel as if she had already done it numerous times that day. I asked her how late the restaurant was open and she never mentioned having to reserve. Upon arrival at the restaurant, the rather snotty maitre d' asked me if I had reserved! They could maybe coordinate. The room I was in was very basic, with 2 single beds and no coffee/tea making facilities. Most annoying was the fact that the shower door did not close properly so water spilled out onto the floor.

Nice hotel but no soundproofing and poor breakfast Really nice, unique building with lots of unusual features. Customer service was excellent, particularly on reception and in the restaurant (Les Archives). The only disappointments in the room were the shower (handheld and had a tendency to rotate to face the wall) and the lack of sound-proofing. The people above (or maybe the cleaner) sounded like a herd of rhino trampling around. I wouldn't recommend breakfast. €20 is excessive considering the quality. Even at 9am, long before breakfast service ended, there was only ever enough scrambled eggs, bacon and sausages to serve four people - so once those four people had helped themselves, it was another 10-15 minutes for them to be replenished. This was despite there being upwards of 30 people dining. The crêpes were cold and kept under a cloche.

Food was fabulous, room was very nice and clean. The staff was extremely friendly on all shifts and tried very hard to be accommodating. The only issue was the weather was extremely hot and I had limited ability to control the air conditioning in my room ( the property information states you can ask to have your room temperature adjusted-which I did-but it could only be adjusted by a couple of degrees).

Met all our needs. Comfortable room, adequate storage. good choice for breakfast. Quiet and near enough to the town centre to walk there. Little issues- shower had to be hand-held to prevent flooding the bathroom and there was nowhere to put shampoo or to hang a towel. Overall, though, I would happily recommend.

Good central situation with car park nearby. Staff friendly. Rooms fairly basic but clean and comfortable.