Premier Inn Plymouth (Sutton Harbour)

Very nice and clean, very friendly staff, excellent service and very helpful Only complaint is we couldn't get the Internet to work.

A small group of us spent a very pleasant couple of nights at Premier Inn Plymouth City Centre (Sutton Harbour) during a very hot spell in June. On arrival, we were quickly processed and went to our rooms, which were lovely and cool thanks to the air conditioning. Parking was simple, albeit you have to pay £9 per night - but that's not bad within the overall costs of a stay. The room was typical Premier Inn: clean, spacious, big TV and even bigger bed (no Lenny Henry). Saturday night was a bit pricey, but pick your times and the deals are good. We also stopped on a Sunday night and it was a real bargain. Easy walk into the Barbican area for bars and restaurants, via the harbour bridge.

The AC was brilliant, we didn't feel the heat wave! the pillows could do with a new ones, as the one we had were flat and very firm.

From arrival, we were greeted by a lovely male reception staff member who was so helpful withdirectionstovThe Hoe ..didn't get his name. Unfortunately the lifts were out of order but didn't impact on our stay. Room comfortable as most Premier Inns are. Breakfast, again, everything as expected. All the staff we encountered during our stay were polite, courteous & helpful . Fantastic base for exploring Plymouth..near the Aquarium, The Hoe, Barbican & more ❤️

Arrived slightly earlier than our pre-booked early check-in, but friendly and helpful staff found us a room straight away. It was an ideal refuge during a spell of wild and windy weather. Third floor Premier Plus with a view - opening window, deep joy - over the fishing harbour. Clean, quiet, well equipped, good wifi, and we parked with ease. Premier Inn at its best. And staff were great - room service responded generously to a request for extra towels. I don't get along with Premier Inn's food offering but there is a huge choice of restaurants,bars, cafes, convenience stores and so on on the Barbican nearby. Added point: We know Plymouth well, and good, focussed, energetic customer service as we experienced at Sutton Harbour Premier Inn is uncommon. For example, the nearby Miller& Carter was grubby, slow, disorganised, unloved and unwelcoming when we looked in for a pre-supper drink.

Absolutely disgusted We went for a two night break Not much sleep first night due to parties in the area even with the windows closed Went out into Plymouth around 11am and returned 10.30pm after paying for parking 2 days , there was nothing , we are both blue badge holders with limited mobility , all parking bays disabled and normal were full , even parking on paths any space was full . No other option available apart from find another car park and use that , um limited mobility not a perfect response , then spoke with the manager re a refund So ended up driving home , getting back at 4am , Will not return