Kyoto Boutique Hotel

See comment posted on Google map. Overall bad experience with this hotel and with Trip.com. Did not help me to resolve the issue yesterday on a very thundery afternoon. Call team was unsympathetic and tried to kick me around like football. "(1) Gave poor simply because the wifi is very poor in the rooms. Caused by inadequate infrastructure, usage by many guests, lack of inhouse technicians, low responsiveness of telecom company, no regular planned and unplanned checking of internet capabilities by staff. (2) Hotel disbelieved my complaint initially, blaming on the weather. But after showing the hotel staff, including the manager, around with Ookla speed-test, they realized there was a BIG problem. In the morning which is now, they said the technician came last night. But I had sat in the lobby and walked around until 10.30 pm to catch hold of him. But to no avail. (3) Trip tried to solve the issue but given the heavy thunderstorm, full booking of most hotels in Masai and Permas Jaya, I have no where to go. Further, other hotels would charge high late booking fees. So it is not just a refund of fees. I may have to sleep outside the streets if I check out from here. (4) Will never to return to this hotel. Surprised that the hotel displayed plaque showing *********** rating of 9.1. But Trip, Booking and Agoda probably did not regularly cross-check or audit this hotel either via reviews or tele interview with hotels. Shame on Trip for being unable to help me even when I am Diamond moving towards Diamond+ end of the year. (5) Today is Sat. Manager is not around, probably off, and not working. Yesterday before he left for home in late afternoon, he had said that the receptionist would give me a report if the technician arrived and resolved the issue. But I was not told of anything. Now after chasing the hotel for response, they said the technician came last night at 11.00 pm. That was when there was a hand-over of duty to yet another receptionist. I had worked in the telecom industry for many years and had wanted to talk to the technician to see how I can help or be understanding. Now, it is a mysterious hantu who was said to have turned up. (6) After talking to Trip.com, they offered modification and refund and a compensation that cannot make up for my make-up booking elsewhere. The Trip.com team probably based in China, had a very unsympathetic attitude towards resolving the issue. I decided to use Agoda for my make-up booking."

Quick check in and check out. Rooms clean generally. Bed and pillows comfortable. Water dispenser available at common area near lifts. Hair dryer is good. No fridge provided. Tv channels ok. Thank you for a nice stay! Appreciate much!

Location and eatery are convenient. Room design is modern but toilet is inappropriate with the glass wall designed as a family room, except for some wear and tear and a cockroach to welcome us. Overall good stay experience and we even planned for next trip with Kyoto before we check out, until we met 10 Nov morning shift receptionist with attitude issue, and check out process is slow. Frontline service crew is important, what a "good" start for my day while seeing the black face during check out.

Higher than my expectation, I am pleased with the cleanliness of bedsheet. I'll definitely booked next time.

Best hotel in kota bahru if you want travel and you need rest best option staff also friendly

Room small, but is clean. Location ok. Many food stalls but no massage shop