Mid Valley Southkey Mosaic by RR JBcity

First time booking with them and the experience was quite disappointing. The first room we checked in had stains on the bedsheets and sofa. Contacted the staff and was glad that they arranged to change the room for us even though it was quite late at night. The second room looks cleaner. However, some stains can still be found on the bedsheets. The master room’s toilet even had a very strong urine stench. But it was very late at night and we were already too tired, so we ended up making do with the room to stay for a night with the master room’s toilet closed throughout.

Having a pool table in the apartment is fantastic especially for the kids. Everything in the apartment look new and clean and well maintained. However, the only pitfall is the strong lingering stench of urine in the master bedroom and the toilet in the master bedroom. We suspect that the cleaners never wash the whole toilet properly and there are probably some dry urine stains somewhere that create the smell. We have to spray the whole toilet with water then spray lot of our own essential oil over to cover the stench.

Very clean rooms and big swimming pool and good view of the city.

very clean and nice view was nice

Security check in and out is confusing for some to understand the procedures. Security guards are lack of spoken English. All cars must have QR to access that makes the misunderstanding and delay to enter the building. Do apply online in advance even for all cars with apartment owners.

The communication in getting a scan code could have been better. We did not get the WhatsApp scan code when we arrived at the venue. Calling through someone is always not easy. We have to wait for half an hour to be able to get through and get code. When we arrive no proper communication provided to get the keys. Reaching the appt not even bottles of pain water supplied to quench thirst. It will be an additional plus point to provide. The toilets floor are very slippery so eveyone has to be mindful of this. However staff do response to queries and try to resolve our problem. Clean nice place but not really easy access for food and shopping.