Hotel Sahara Playa anmeldelser

Svar fra overnatningssted: Dear R22NMvictoriad, Thank you for sharing your feedback. We are truly sorry to hear about your experience at the pool and can understand how upsetting it must have been. We aim to provide a relaxing environment for all of our guests, but we also recognize that communication with the staff should be respectful and clear. We regret that you were made to feel uncomfortable during your phone call, and we will review the poolside guidelines to ensure that they are reasonable and communicated better in the future. We appreciate your comments about the food and are glad to hear that there were many options available. We truly value all guest feedback and will use your review to improve the overall experience for future visitors. We hope you consider giving us another chance in the future, and we’ll strive to make sure your next stay is more enjoyable. Best regards, Sahara Playa Team

Svar fra overnatningssted: Dear mrhuxx, Thank you for sharing your thoughts with us. We truly appreciate your feedback and are sorry to hear that your stay did not meet your expectations. Your comments regarding the Wi-Fi, bar setup, room amenities, and the gym are duly noted. We understand how important these aspects are to our guests, and we’re committed to making improvements. We’re excited to inform you that the hotel will undergo a complete renovation in summer 2025, and we believe these updates will address many of the concerns you mentioned, including room quality, amenities, and the overall guest experience. We hope that these changes will provide a much-improved stay for future guests. Your positive feedback about the food selection and the staff is appreciated, and we will continue to focus on delivering excellent service. We understand your disappointment and hope you might consider returning after the renovations for a more enjoyable experience. Best regards, Sahara Playa Team

Svar fra overnatningssted: Dear jensS3690NW, Thank you for your review! We are very pleased to hear that you enjoyed your stay with us. We are happy that our team and facilities met your expectations. We hope to welcome you back soon. Best regards, Sahara Playa Team

Svar fra overnatningssted: Dear trevorrQ9898BC, Thank you for sharing your feedback. We are sorry to hear that your experience has not been entirely satisfactory. We sincerely apologize for the inconvenience you have encountered regarding the room allocation and the air conditioning. We understand how these issues can affect your stay, and we will investigate the concerns you’ve raised. Please be assured that we do our best to ensure that all our guests have a comfortable and enjoyable stay, regardless of nationality. Next time if you wish you stay higher write the hotel an email and we are going to try our best to make it happen. We also take note of your comments regarding the air conditioning and we will look into it to better meet the needs of our guests. Thank you for your understanding, and we hope to provide you with a more pleasant experience during the remainder of your stay. Best regards, Sahara Playa Team

Svar fra overnatningssted: Dear Kennet, Thank you very much for your kind review and for choosing Sahara Playa for your November stay. We’re thrilled to hear that you and your wife enjoyed your time with us and appreciated the special birthday surprise! It’s wonderful to know that you found the room clean and comfortable with a nice sea view, and that our food selection met your expectations. We always aim to provide fresh and varied options, and we're glad it added to your experience. We look forward to welcoming you both back to Sahara Playa. Please don’t hesitate to reach out if we can make your next stay even more memorable. Warm regards, Andrei Stefan Hotel Manager

Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience you experienced. We understand that the pool size and the location of the bar were not ideal for you. Your feedback is valuable, and we will take it into consideration as we plan future improvements to our facilities. Regarding the variety of food, we regret that it felt limited during your stay, and our kitchen team is working to ensure a wider selection for our guests. We hope you will give us another chance to provide you with a more enjoyable experience in the future. Thank you again for your honest feedback. Warm regards, Andrei Stefan Hotel Manager

Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback regarding your recent dining experience with us. We sincerely regret that our dinner buffet did not meet your expectations. We understand that the variety and quality of the food are crucial to your experience, and we are sorry to hear that both the hot food options and salads were not to your liking. Your comments on the taste of the beer and desserts are also noted, and we will address these with our food and beverage team to ensure improvements are made. We appreciate your feedback and hope to have the chance to provide you with a better experience in the future. Kind regards, The Management

Svar fra overnatningssted: Dear Alan, Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you loved your stay in May and found our hotel clean, tidy, and quiet. It’s fantastic to know that our staff made a positive impression and that you enjoyed the variety of food we offered. Our location indeed provides convenient access to Yumbo and the Cita Centre, and we’re glad this added to your overall satisfaction. We are especially delighted to hear that you plan to return in October for another week with us. We look forward to welcoming you back and ensuring that your next stay is just as enjoyable as the last. Best regards, Andrei Stefan Hotel Manager

Svar fra overnatningssted: Dear valued guest, Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you enjoyed our Evening Buffet and found it to be great value for money. Providing high-quality food at an affordable price is something we take pride in. We appreciate your feedback regarding the variety of options available. While we may not offer an extensive selection, we strive to ensure that the dishes we do offer are of the highest quality and cater to a diverse range of tastes. Our team works diligently to provide excellent service, and we are pleased to hear that you found them to be accommodating during your visit. We hope to have the pleasure of welcoming you back soon to experience our breakfast and lunch offerings. We are confident that you will find them equally satisfying. Thank you for choosing to dine with us, and we look forward to serving you again in the near future. Warm regards, Andrei

Svar fra overnatningssted: Dear Guest, Thank you for sharing your thoughts on your recent stay at our hotel. We appreciate your feedback and regret to hear that your experience did not meet your expectations. We are delighted that you appreciated the hotel's convenient location near the beach, taxis, and plaza. However, we are sorry to learn that other aspects of your stay fell short of your expectations. We sincerely apologize for any inconsistencies in the breakfast options and for any inconvenience you experienced. Your comments about the additional costs for services are duly noted, and we will review our policies to ensure transparency in pricing. Regarding the in-room amenities, we apologize for any oversights. We will address the lack of complimentary coffee/tea/water in the rooms and explore ways to enhance the convenience for our guests. We regret that your overall experience did not meet your expectations and that you found it to be expensive for what was offered. We take your feedback seriously and will assess our all-inclusive package to ensure it aligns with the expectations of our guests. We appreciate your candid feedback, as it helps us identify areas for improvement. We hope you will consider giving us another chance in the future, and we will strive to provide a more satisfying experience. Kind regards,

Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at our breakfast buffet did not meet your expectations. We apologize for the disappointment caused by the cold food and dirty plates. This falls well below the standards we strive to uphold in our hotel. Rest assured, we have addressed this issue with our kitchen and housekeeping teams to ensure that such incidents are not repeated in the future. Additionally, we are deeply concerned to hear about your interaction with one of our staff members. Providing courteous and helpful service is of utmost importance to us, and we sincerely apologize if you felt otherwise. We will investigate this matter further and take appropriate action to ensure that all our guests receive the level of service they deserve. Please know that your feedback is invaluable to us as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with the high-quality service and experience that we are known for. Best regards,

Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback on your recent stay with us. We sincerely apologize for the areas where we fell short of your expectations, and we appreciate your constructive criticism. We regret any confusion regarding the room view not meeting your expectations. We understand the importance of accurate room assignments, and we apologize for any inconvenience caused. Your comments about the check-in experience and the lack of warmth in the welcome are duly noted, and we will address this matter with our team to ensure a more positive arrival experience for our guests. We are sorry to hear about the challenges you faced in finding your room in a different building and the lack of assistance. We understand the importance of a seamless check-in process, and we will work on improving communication and assistance for future guests. Regarding the room discrepancy, we apologize for any inconvenience. We strive to fulfill all booking requests, and we regret any oversight in this regard. Your feedback will help us enhance our procedures to prevent such issues in the future. We also appreciate your comments on the air conditioning in the bedroom. We will investigate this matter to ensure that all rooms meet the expected standards of comfort. Concerning the food menu, we understand the importance of catering to diverse dietary preferences, and we regret that our current options did not meet your expectations. We will review and enhance our menu to provide a more inclusive selection for all guests. Your overall satisfaction is important to us, and we are committed to making improvements based on your feedback. We appreciate your recommendation to thoroughly review details before booking, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Warm regards,

Svar fra overnatningssted: Dear Ralih, thank you for sharing you rexperience with us on tripadvisor. Altough we would have wanted a more positive review, we will use the elements pointed out by you to improve our service. As every other Hotel, we offer several types of room who differ in price and views.. it al depends on what you book and what caracteristhics the room has. We have a very international buffet with plenty of choices to choose from, however, we would not advertise as a Halal Buffet. However, i am sure there was a misunderstanding along the way, since our staff goes above and beyond for our guests. best regards from Gran Canaria