Hotel Riu Palace Palmeras - All Inclusive

This is a RIU Palace hotel, but does not have the usual Palace standards or facilities. This falls well short of the normal RIU Palace standards! The sunbed problems that people mentioned in 2023 are still on-going in December 2024. The problem now in 2024 is worse than in the 2023 descriptions of the sunbeds problem. People spoke to the management, pool attendants, etc, and nothing was done about the continual sunbed problems. I even contacted RIU direct and nothing was done. People put their towels on the sunbeds late at night, throughout the night, and in the early hours of the morning. The pool attendants clean the pools at 05.00 hrs in the morning and see the towels on the beds, but they do not remove them. Also, staff see the towels on the beds throughout the night and they do not remove them. The hotel guest policy and description folder/book in the room states that items must not be left on sunbeds and if items are left, they will be removed. This policy is not implemented or followed by the hotel and guests are free to put their towels on the beds as and when they please. Many guests complained to the pool attendant, but nothing was done. A disabled German couple complained and nothing was done. Another problem is the food in the snack bar at the lobby bar. Food is brought out at night and left there all night. Hot and cold food is left there. There are no temperature monitors, and I never once saw the staff temperature checking the hot food. Burgers we're dry around the edges, chips dry and cold. Bread rolls drying on the outer, etc. These foods were still out at 06.00 hrs, the same food. My partner was sick during our stay and on the night before our departure she started with diarrhoea. On the day of our departure my partner had multiple bouts of diarrhoea and we had to contact the insurance recommendEd GP who queried food poisoning. My partner vomited at the airport before departure. We had to purchase loperamide to stop her diarrhoea. The staff here are amazing. The staff work so hard and they are so friendly and polite. The staff make this place and they work so hard! The one alacarte restaurant is definitely not alacarte standard. The food was terrible. The risotto with calamari on the top was dried up. The squid was solid as a rock, some was like dust. It was inedible. We have eaten RIU alacarte restaurants in resorts before and they have been fantastic. This is by far the worst resort alacarte I have ever been to. What maddens me most is the fact that the RIU representative that message me back via email denied that towels were left out, even though I have photographic evidence. But it is clearly proven by the previous reviews, some from 2023 that state towels and items are left put and the management did nothing. The previous reviews prove that I am telling the truth and that the RIU representative is lying. Overall this was a BIG let down for my partner and I. We spent a lot of money on this holiday. This was a get

I can highly recommend this hotel. It is beautiful, the cleanliness is very good and the staff go to great lengths to ensure that you have a pleasant stay

This hotel is in a good location with shopping and restaurants within a very short walk. The Masapolomas beach is 5-10 min walk away which also has lots of bars, restaurants and shops. The hotel is exceptionally clean and our room on the second floor was very spacious, modern and well-equipped. The downside was the proximity to bars across the road, which meant some noise, but nothing too bad. Our balcony caught the sun from the morning through mid afternoon and was very private. However, the view was looking over the restaurant roof, so I think a higher floor would have been better. However, we paid a little extra through TUI for a bigger room, so we probably got what we paid for, if the location wasn't the best. The food in the main restaurant was very good as was the service, a theme carried on right through the hotel; the staff are very good with excellent service provided by all. The Krystal restaurant is bookable in advance and you get 1 visit per week's stay and it's definitley worth a visit and is included in the all-inclusive offering and makes a nice change to be served at the table and to choose from a menu. The hotel caters for all nationalities and I wouldn't say the food offering particularly favours one nationality over another, but while were there, the vast majority of guest were german. All in all a good experience, I give it 4.5 out of 5 overall, dropping a few marks because of the room view.

I am a fan of Riu hotels and have a Riu Gold loyalty card. Having stayed at other Riu Palace hotels, I have to say that I was underwhelmed by the Palace Palmeras - not really up to Palace standard, I would say. Lacking in facilities, and the gym was a disappointment. However, overall it is a lovely hotel, well maintained. I had booked a "Garden Room" which was in an annex block, conveniently located for the restaurant, bars, theatre and the back gate to the beach. No lifts to wait for. I was disappointed with the location of my room which was north facing, overlooking the fire escape and the children's play area. I asked for a move, but the answer was no, and I was assured that the sun would come onto my balcony later in the day. This was not the case as the main building and palm trees blocked the November afternoon sun. The room itself was very nice, larger than the ones in the main building. Good WiFi, tea/coffee provisions, and the safe was free to use (for a change). Plenty of soft drinks in the fridge, refilled every two days. Good powerful shower. This is an All Inclusive hotel, with drinks and food available 24 hours a day. It is not an adults only hotel - as evidenced by the children's play area - and there were a few children around; but the hotel has the feel of an adults only hotel, with little to keep the youngsters occupied. I think most youngsters would be bored. In November, the clientele were mostly retired German couples. There is an excellent choice of food and I enjoyed the dining experience. One evening, I watched the Abba tribute in the theatre. Having been lucky enough to have stayed at the Palace Maspalomas a few times, I prefer that hotel with its spa and pools; so I don't think I will be returning to the Palmeras, even though it is less expensive than staying half board at the Maspalomas.

Great hotel with good service and friendly people. Good choice of food and with 2 swimming pools. Located very well in Playa del Inglés.

Overall had a nice 10 night stay at this hotel. I cant help but feel this is wrongly branded as a palace hotel as it is quite simply lacking the same standard. The rooms are nicely furnished but definitely on the small side. Infact smaller than the rooms at the Riu Papyus. The pool areas are pleasant but strangely no drinks service is offered at your sunbed so no differentiation for the non palace hotels. Also customers are allowed to smoke in the centre walk way which mean you are constantly breathing in other guests smoke. The dinning room is nice enough but the staff can be a little indifferent. The service can not be compared to the Riu Palace Maspalomas. Second drinks are rarely offered and tables are very close together. I feel the Palace name was added as an after thought to attract the premium price tag. The dinning room is like no other Palace hotel I've stay at in terms of decor or quality of service. Massive let down in this hotel is the horrendous excuse for a gym. Probably the worst Riu gym I have ever seen. Total lack of equipment. And no free weights which is just so poor. The manager of this hotel is literally invisible during 10 night we didn't see them once. No greeting at dinner which is always a nice touch and generally no interaction with guests atall. Overall I'm really not sure why this hotel is classed as a palace as it isn't really deserving of the status. It's all nice enough but considering it's often priced at double the point of the Riu papyus and even more than the Riu Palace Maspalomas it's seems a little difficult to see what you get for your money. Personally I would much rather stay at the Riu Palace Maspalomas and receive a far superior experience in terms of room standard ,drink quality and gym.