La Reina Roja Hotel Boutique

Room was run down and designer was on somethings when he designed the interior as it's all dark wood floors , shadows and the Red fluorescent lighting doesn't help. The room , on the 1st floor, did not have a fridge, coffee pot or microwave- they had two full towels which had holes in them but no face cloth or had towels nor any drinking glasses of any kind. Needed to speak to check in staff to get another room or at least a fridge and coffee machine. After a day both where found and brought to my room. Room was cleaned each day so that was a bonus and the 3 breakfasts included were a simple fare but appreciated. Overall staff were excellent but hotel was seeing it age and although location was great, I would not come back for another stay.

To begin with, this hotel inaugurates a concept: the hotel where it is impossible to sleep! Indeed, from 11:00 a.m. to 3:00 a.m. a nearby nightclub sets the mood and don't count on background noise, it's very, very loud! It is imperative to wear earplugs. Then the hotel is dilapidated: lobby floor with broken slats, bay windows that don't close, elevator button broken for a long time and not repaired, the parking lot is in fact a dump, etc. As for the room, it is very large and rather well decorated. The bed is comfortable. On the other hand, the bathroom is outdated, very low water pressure and above all with A PESTIENT SMELL OF SEWER! It's abominable. I asked to change rooms or to leave with a refund: impossible. The person at the front desk really didn't care about my problem. She still told me that she would report it to the cleaning lady. In fact, I met the cleaning lady at 10:30 a.m. and she told me that she would see about it within half an hour. Back at 5:00 p.m., the room still stank... and the cleaning had not been done!!! Concerning the roof top: distressing! The swimming pool is a cesspool, a dark footbath to which access is charged €15 per day and per person IN ADDITION to the room (obligatory, even if you don't go). Finally, I save the worst for last: the staff. On arrival not a smile, the usual formalities, advice on good behavior in the hotel (I'm 55) and nothing else. Faced with my problem, a distressing non-reaction. When I left, not a “goodbye”. Pathetic ! I have NEVER been in such a pathetic hotel!

This booking was a scam. We try to check in and they doubled our cost at front desk. Mandatory cost per person and per night for breakfast, for open bar, and for the pool. It’s raining, the pool is not usable. I’ve been sober for 6 years, and they wouldn’t change any thing. This cost was not disclosed prior to booking…. I triple checked all info with front desk and showed everything to them. I wouldn’t recommend to ever go here.