Cruz Con Mar

We live in Playa Del Carmen and have stayed at Cruz Con Mar before. They have beautiful pools and Jacuzzi’s that look over the ocean. We booked thru AirBnb from our host , Nora. Her unit was nice and very expensive. Since we had been there before so we booked it , because of the pools and Jacuzzi’s were heated. We get there and there were not working. Big disappointment. The water was cold and we found out thru the tenants that lived there that they changed management and was not taking care of the place. We enquired with our host about the issue and she said it has been down for three months. The tenants said it has been a year. The host should have disclosed this , but she didn’t. She said it was “out of her control “. It is in her control to be honest about her property and that the water was no longer heated as before. We left and went to Miranda and got a penthouse and beautiful heated pools for less money.

My husband and I just stayed at Cruz con Mar on our honeymoon and came without any plans because we just wanted to go with the flow. Jaime immediately helped us figure out what we would and wouldn't be interested in and then booked the things we wanted to do without us having to lift a finger. We'd rather pay a little extra in order to put less effort in and we also like supporting locals wherever we go. This was absolutely the best decision because Jaime made sure to get us the best experiences possible, they were safe, fun, and affordable. He showed up even when he wasn't scheduled to work to walk us or drive with us to our drop off points to make sure we got where we were supposed to be. Jaime was incredibly friendly, went above and beyond for us, and we feel we've made a friend for life! The whole staff of Cruz con Mar was wonderful, and so was the location. It was close to the beach, we had a gorgeous view, and we had a secure parking garage for the whole 10 day stay. we will absolutely come stay here again!

The condo we stayed in was very clean and well kept. We like to take pictures of the sunrise, but you are not allowed to go near the rooftop/pool area until 9:00 a.m. well after the sun rises. The staff were very friendly and helpful, but don't have them call you a taxi. Nepotism at its best, and you will pay double than the normal rate. Be prepared to buy toilet paper and water unless you have a responsive concierge. Remember, no one works on Sunday.

Stayed 4 nights and 5 days and the customer service we received from Jaime was absolutely amazing !! He went above and beyond helping us get around, recommended restaurants and gave us tour information. Jaime definitely made out trip a lot more enjoyable !!! Muchas gracias Jaime !!! Espero vernos pronto otra vez !!