Hotel Metropolitan Playa 3 Sup

My 51 year long review My first family holiday abroad was to this hotel in 1974 age 8 years old with a DAN AIR flight from Gatwick, at the end of the holiday was a huge storm so our flight was delayed, we were offered an extra week for free as the airline had missed their slot. We stayed he quite a few times Our waiters in the 70s were fantastic and funny and warm, it didn1t matter what we children asked them, the reply was always "un momento" in a mock cross tone, which had us kids in stiches every time, in those times it was 3/4 German and 1/4 English, a culture shock was queuing - we understood it but the Germans either didn`t understand it or as it felt, ignored it, breakfast was a buffet, but the Germans would take all the bacon and sausages and eggs on the first couple of days, after this the waiters would make them wait and allow us brits through first, a couple of days later this it was first come first served again but the Germans understood manners now The walk to the beach was a lot closer in those days, as the town expanded the beach moved a long way back to add reclaimed land for hotels and bars and the beach road Cats a and Dogs - strays were all over the place back in the 70s and they were just the norm, no-one bothered about them as they were happy and always well fed, pets would run away from home because the food was better along the sea front Our aircraft was a DC10 originally a Laker Airways plane, the co-pilot on the way there was my dad, he disappeared as soon as we got on the plane and said triumphantly after he return to our seats after the plane landed "how was my landing". Dad was deputy superintendent air traffic control West Drayton London, on hearing he was on the flight the captain invited him to the co-pilots chair, dad was originally RAF 367 Sig/Int so he knew his way around a flight deck, what a cool way to start your holiday My mum moved to Mallorca in 1988 so I have popped in to this hotel so many times to see it evolve, even in the 90s decline when the Greek islands dominated the holiday market this hotel was always spotless, staff always warm and genuinely happy to help you and the holiday makers were all very happy I am sure you will have life long happy memories of your time spent here

We did not stay in Metropolitan hotel but we had very bad experience with the receptionist ( I think his name was Florin). We have received a dinner voucher at our hotel and we have been told to pay directly at Metropolitan. When we came to reception, Florin came from restaurant to tell us (without even say Hi or asking how he can help us) it is 10 minutes until 7pm so the dinner is not open yet and told us to go away from reception so his boss will not see us on the camera waiting. From 7, we came to reception again. Florin was on the phone and there was a guest already waiting at the reception desk, so we have been waiting in a queue. He came after 10 minutes, he completely overlooked the guest standing in front of us and he started talking to us in a very rude way what are we still doing there, he was already very unprofessional and he told us to go to our hotel, eventhough we clearly explained why we are there and wanted to pay for dinner. The lady at restaurant was trying to help, but he was still shouting something while we have been walking to restaurant so we decided to leave - we have lost our appetite. Since he was following us from the hotel still shouting, I told him that this was very bad customer service and he kept shouting, making scene in front of other guests. We asked for his name because he wasn't wearing a name tag but he refused to tell us. We are travelling a lot and never experience such a poor customer service before!

Party hotel , no real care for guests , loud annoying guests shouting all through the night , bald receptionist was nice that’s honestly the only nice thing I can even say . Pool area was always mobbed with party goers which is fine but again had no idea this was the sort of hotel