Occidental Playa de Palma

很不錯的酒店 地方大。

Good and clean hotel, good location. Very nice and friendly staff. It was a shame that the large swimming pool was not in use.

We would have wanted a common room for our family but found out only at hotel it was not possible (although had understand other from emails). Staff was super nice trying to solve things. Pool was salted which we did not prefer and we found a cockroach in the room which was unpleasant. Halloween program was really nice and there was a nice kids activities on that day. Otherwise not too much to do in hotel itself with kids, with adult relaxation it would suit better. It was nice that in the evening not loud music and we could sleep. Gym was really good with weights and bar to lift. Staff was really nice.

The room was tired and the food was badly labelled (describing food as meat and not specifying what meat it is is not acceptable) and very average. The service was good and the room was kept clean. On the whole I felt the room with breakfast and evening meal was overpriced for the quality received.

Location is next to a German party area so was very noisy. We unfortunately saw two different men, urinating right outside our bedroom doors on two separate occasions which was intimidating for the children. Inside the rooms were clean and staff were friendly but this should not be advertised as a family hotel or more should be done to separate kids from hordes of young men partying. There were a couple of safety issues too, two of our family have allergies and no allergies were labelled on the buffet which meant we had to keep finding people to ask (who were all very busy and didn't have time). Especially frustrating with some unusual menu combinations - vegetable rice had walnuts in as did sweet potato slices. Final safety issue was a ridge along the side of the pool, I tripped as did one of children and we saw 5 others do this during the stay. I mentioned all these items to the manager to try and help them address the issues and got no recognition of them and simply a 'sorry for the noise' comment. We have stayed in occidental before so had expected better. Noise and partying might have been made worse by time of year, we went in October.

Background for our trip. After a bereavement, cancer diagnosis and treatment, a house move and lots of other stuff we needed a complete rest, peace and relaxation. This hotel is spotless, both the communal areas and our room, and nice Spanish style decor with a modern twist here and there. Victoria on reception very welcoming and helpful. The safe and WiFi are included. There was an almost 60 Euro tourist tax for 10 days. A smallish hotel so you get to know the staff, the majority of whom are lovely and friendly. The All Inclusive is no longer AI to prevent binge drinking so if you like to drink alcohol outside of mealtimes you need to take note of this. A government rule, not the hotels. 3 alcoholic drinks per person at lunch and 3 at dinner. Outside of these times you get 50% off. A beer is 1 euro 90 cents. Hotel has a policy of no sunbed saving which guests took note of. Pool/sunbeds open at 10am and you can always get a sunbed. Plenty of shade and several huge umbrellas. One buffet restaurant. Food standard buffet style. Plenty of variety. Hot food sometimes cold. If you can't find something to eat every day you must be a very fussy eater. Food also at pool bar but we didn't eat there. Choc puddings in buffet restaurant exceptional! It was Oktoberfest so lots of very drunk, loud Germans celebrating at the pool bar and encouraged to do so by the one older barman. Noise didn't bother us as we lived in Germany for 8 years but if you want peace and quiet don't book in Oktoberfest. We are not big drinkers but love nice coffee. We had a bad experience at the pool bar. The older guy/barman who talks all the time shouted at us when we ordered 2 cafe con leche. We ordered in Spanish and were very polite. We are a quiet, calm, older British couple in our 60s and know how to behave respectfully! He refused to make them and shouted machine machine at us several times. He came across as very arrogant. The coffee from the machine isn't that nice. On checking with Reception they confirmed that the nice coffees which need to be made by the bar staff are included for AI guests. He was very rude to us on only our third day of 10 and it ruined our holiday to the point where I cried the next day as I just wanted a relaxing holiday with no drama to recover from my breast cancer. Marina at the pool bar was lovely and did her best to make up for her rude colleague and made it obvious that she didn't like the way we were treated by her colleague. We have been travelling all over the world for over 40 years and have never had to complain about a hotel staff member before but we were so upset that we complained to Camila, the guest experience manager. We were offered 2 free beers after the incident but I was so annoyed I declined as all I wanted was what I had asked for, 2 nice coffees. The next day we were given 2 complimentary espresso martinis, a bowl of fruit and 2 bucks fizz. A nice gesture but we would rather not be shouted at in front of fellow guests and