Gran Oasis Resort

If there was an option for no stars, I would say none. This is the world hotel possibly in Tenerife. The service from the front desk is a shambles, they will not help you. If you are vegetarian, it’s important that you do not book here either. There are NO options for you when it comes to food, they are also not happy to accommodate a vegetarian diet either. This hotel is not a 4 start resort by any means when compared to like for like packages at other hotels. The rooms are dirty (a that is being polite) my husband and I have video footage of the bugs in the room, on and in the linens. We have moved rooms twice, and both where filthy, with dead spiders and bugs hanging from the walls of the bathroom, to bugs and spiders crawling on the floor and linens of a supposed“clean” room. There was dirt and grime up the walls and creepy crawlies on the bed side tables and cupboard. The patio doors have black mould on them. We understand and appreciate the climate, it was around 19 degrees, there should not be bugs in the bed and on the linens EVER!

We had been to this hotel before in 2022, and we choose again and invited relatives for this time. Shame my relative had been sick!!! I Was also very sick while staying this time, which i believe was down to the food, another many people we spoke to had also been sick. On the last day the bar lady was very rude to me and complained to a manager to say i had been rude to her which did not happen and i was made to feel very uncomfortable. The entrainment, was very good!!! Very clean rooms.

We stayed as a family of 4, the rooms were spacious with a decent size balcony too, cleaned every day but it was a bit dated. Plenty of entertainment on during the day for kids and even adult pool volleyball in the afternoons. The choice of pools was good too with plenty of sunbeds up until the English arrived first their school term holidays and then it meant getting up early for a decent bed. The snack bar at the pool bar wasn’t that great, and we thought the food at lunch time wasn’t that great either, was only 1 choice of meat. There was plenty to choose from at breakfast time though. Worst criticism is the attitude of 1 of the female bar tenders at night time at the pool bar, she was miserable and very unhelpful, anything you ask of her is too much trouble, never a service with a smile.

Enjoyed a long weekend with my wife. First time in Tenerife and we’re going to be back! Without exception the staff were friendly and welcoming, Carlos on reception was very helpful and even upgraded us for my wife’s birthday. Our room was everything we wanted and needed, clean and spacious. The shower was especially good! We were all inclusive and although the quality of the food wasn’t amazing, there was plenty of choice and the fresh fruit was delicious.

Excellent from start to finish over the seven days. Think we got lucky as the hotel was nice and quiet for most of our stay so sun beds weren’t an issue. Stayed all inclusive and the food was great. Most of the staff were very cheery which makes a difference. This was our third visit but will definitely be back.

This hotel should be a five star, we loved how clean it was and the entertainment from René Shelby and Carlos was phenomenal. They really are a brilliant team. Thank you for making us have the best family holiday. The weather was perfect and the staff are amazing. Our kids have great memories we are so grateful for.