Setonas
20. september 2024
We stayed here for 9 days this summer. At first glance, it looks that hotel is very good and nice. But when you stay longer, not so good things begin to pour out. What I liked was the well-functioning air conditioner in the room, which was working even when you left your room. Wi-Fi was also working well. We also loved the plants all around the hotel, especially the climbing plants which makes the interior look like a tropical garden - so green and beautiful. We chose the more expensive room, Club Alexandre, unexpectedly got a room with a balcony overlooking the pool and the ocean, what was really cool. But it's worth to mention, that you have to stand on the balcony if you want to see something, because when you are sitting on the chair, you can see only the sky, because the edges of the balcony are very high and non transparent. By the way, I was celebrating my birthday during the stay and hotel bring a greeting card with a champagne in the evening - what was nice :) Things I didn't liked during our stay... First of all, it's a FOOD. Tragic food keeping in mind, that this is a 4-star hotel. 9 mornings in a row we have found identical food for breakfast, what later started to make us sick - the same omelette, the same sausages and the same beans. Juices aren't 100% juice, they're strongly diluted with water, impossible to drink. The dinners were even worse - completely tasteless and poorly served food (how disgustingly the chicken was roughly chopped one evening - pieces of chicken were thrown into the bowl like served for the pigs, really). Is it normal to see in a 4-star hotel rotten grapes, which were served as normal (photo attached) or completely withered and juiceless grapefruits (I can't imagine how old they were). The staff is super apathetic and unhappy. No smiles, work like robots. One evening, I even said to a young man who was walking around with a super sad face without any emotions: "If you don't like this job, then simply don't work, because people come here on vacation and I don't like to see your unhappy face every single evening." Staff did not hurry to keep refilling the food, and there was a terrible mess around the buffet tables every time. Attitude of the staff was absolutely disgusting. Another important thing - the dining area is NOT AIR CONDITIONED. I specially brought a thermometer to measure temperature inside. And it showed almost +28 C in the dining area (photo attached) - that's way too much!!! That's why some of the hotel guests are bringing portable fans to the dinner table to cool off a little. And again - nobody cares about too hot temperature inside. I also saw cockroaches 3 times in the hotel area - once in the morning in the dining room, another time near the pool, and the third time in the toilet. Thanks God there was none in the room. I can't say anything good about the pools either - water is heated here, that's fine, but it doesn't have to be hot! That's why in the main pool you are feeling like yo
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