Tigotan Lovers & Friends Playa de las Americas - Adults Only (+18)

Fantastic stay here. Pool view room was great, staff could not have been better. First class. We will be back soon.

A Very Disappointing Experience at Tigotan Friends and Lovers, Tenerife This is only our second day here at Tigotan Friends and Lovers in Tenerife, and I feel compelled to share my experience because, honestly, it has been upsetting and frustrating. After reading reviews, we thought we had found the perfect place, but today's events have completely changed that. We decided to book two sunbeds by the Infinity Pool for the day. However, in order to reserve the sunbeds, you’re required to purchase a drinks package. As non-drinkers, the only available option for us was the €25 “package” – which, we assumed, would be a credit towards drinks. Unfortunately, the whole process was not explained clearly at all. We arrived at the beds around 10:30 am, hoping to order some water. The only person around was the lifeguard, who told us he’d send someone over because it was table service. He did, but after that, there was no service for about an hour. At that point, we decided to go to the bar ourselves, where we were asked if we were on the drinks package. We said yes, and they took our room number. We ordered two drinks—a water and a ginger beer. We then went for a walk around the hotel around 1:30 pm, and when we returned at just before 4 pm, we went back to the rooftop to use the remaining credit we had. However, there was no staff around at all, including no lifeguard. I walked to the bar again, but the floor was so hot from the sun that I couldn’t stand at the bar for long, so I called a staff member over. When the staff member arrived, I requested two mocktails. I also mentioned that I was really disappointed in the service, as the drinks were supposed to be table service, but I had to keep finding staff. She went to the bar and returned with our drinks about 5 minutes later. However, shortly after receiving the mocktails, the lifeguard, bartender, and another barmaid came over to us. They informed us that mocktails are not included in the package and that we could either have 6 soft drinks or 4 mocktails, but not a combination of both. I was caught off guard and told them that no one had explained this to us. The staff member was quite annoyed, and at that point, I asked twice if they could please not confront us in front of others—it was embarrassing. Despite my request, they continued with the confrontation. What made the situation even worse was that several other guests who were sitting around us expressed how unnecessary and uncomfortable the confrontation was. They could see how embarrassing it was for us, and many of them agreed that the way I was spoken to was not acceptable. It’s hard to believe that this could happen in a hotel of this supposed standard. I then decided to go down to guest services to sort the issue out, but as I walked towards the stairs, the staff member walked past me without offering to help. He then told me, “No! I’ll get them to come up!” I went back to the sunbeds, still in shock, as I couldn’t believe this was h

Had great week in tigotan for special occasion The entertain team was fantastic especially Anna she was constantly making everyone in hotel feel at ease and making the fun in hotel All the things she done suited every age group Adam was amazing also Great interaction with guest Would defo return Highly recommend