Whala!Tenerife - Formerly Marola Portosin

Prima hotel vriendelijk en behulpzaam personeel,mooie locatie

We had a fantastic ten days holiday at this hotel. All the staff were friendly and helpful, the food served at the bar was great quality and there was always lots of sun-beds around the pool no matter what time of day we went down. They don’t mess about when it comes to hotel rule breaks, especially making noise at night, which is good as you don’t have people ruining your sleep. This hotel is not too far from the action either, a 10-15 minutes walk and you’ll be at the Golden Mile in Playa de las Americas. We would definitely stay here again! Gracias

Whala! Tenerife. Formerly Marola Portosin. This is a sad tale of a once magical hotel with a near perfect blend of components that made something very special now sadly losing its way. Over the last 2 summers something has gone very wrong and the experience has changed. Change can be good and for the better in most cases but this great little hotel has lost its charm. It's the small things. Plus one big thing that's taken the shine away. The bar is the heart of this hotel. Thankfully it still is. Tom, Cata, Lucy and Orehna work hard to give everyone a good time. The food is amazing with kitchen and menu changes making the food something to brag about. Always friendly and welcoming. The changes to the bar have been embraced by the staff and the new food options are first rate. During our holiday things have been marred by a bad experience that could happen anywhere. But it was handled terribly by the hotel management. A break in that involved multiple rooms, some violence and a lot of upset rattled many guests. Thankfully very little was stolen from the rooms and nobody was seriously hurt. Our Jet 2 Rep Charlotte did an amazing job to be on site and speak to everyone. Put us at ease and listen. Sadly the management on site here have been absent. No updates for the guests, no apologies for lapses in security, no news of any kind and most concerning no updates or help for their own staff! Thankfully Jet2 arranged for extra security presence but even that wasn't followed through correctly by the hotel management and the added uniform presence wasn't booked and present for yet another day. There are inconsistent behaviors from the management that leave a bad taste in your mouth. Silly policies about inflatables and plastic cup deposits are annoying but are enforced with enthusiasm. However large groups of all young male/stag parties shouting, running around and making a ruckus late into the night are left alone and not managed correctly. Reception staff are not able to do their job and be security guards too. Doors left unlocked. General security levels being poor have scared off a lot of guests that have been coming here multiple times a year for 15 years or more. Inconsistent cash only culture at reception for deposits and an impression of indifference when reasonable requests are refused. It's not that we demand our own way but if you've had a scare and upset... Maybe show your face and make sure that small gestures of kindness for the more vulnerable guests are offered. Whala! What are you doing? What are your plans? You really need to get the management to improve their engagement. Prices can't keep going up without investment in new doors, better security, refreshed decor and upgrades to comfort and security in our rooms. 2 out of 5 stars overall Bar and Staff 5 stars Hotel front desk 3 stars Local management zero stars!

⭐️⭐️⭐️⭐️⭐️ review for Whala Tenerife self catering complex. Just returned home after 10 days. This complex is amazing value for money. We are a family of 4 - we always opt for 2 bedroom apartment so the kids and us have our own rooms. There is also the option of studio apartments and 1 bedroom apartments. The apartment was spacious and spotless (basic) but had everything we needed. Shower was hot and powerful. Ceiling fans were sufficient for the August heat (for us anyway). Rooms cleaned daily. All staff at the hotel couldn’t have been friendlier from the reception staff, to the cleaning staff. The pool bar staff and kitchen team were fantastic. No sunbed wars. Can’t access the pool area to 10am which ensures people aren’t leaving towels on beds through the night or at stupid o clock in the morning. Inflatables weren’t allowed in the main pool but were allowed in the children’s part of the pool. The location is great. 2 mercadonas (huge supermarkets) within a 5 minute walk - las vistas beach (golden sand) less than 10 minute walk and start of the golden mile less than a 10 minute walk. 2 play parks only a 5 minute walk for kids. A range of fantastic restaurants on your doorstep too! We already had the property booked for Christmas and next Easter (thankfully as not everywhere does 2 bedroom apartments). Tried to book to go back in 6 weeks but was fully booked (we have managed to book Mar Ola park next door for October) Anyone who is used to going to Oro blanco - this place is the exact same vibe. Oro blanco is closed indefinitely and we had been going there for years! However, whala has definitely filled that void for us. Couldn’t recommend the place enough!

Fantastic hotel, spotlessly clean and warm welcoming staff! The pool area was a favourite with my children! Relaxing atmosphere and fresh and airy lounge areas. We had a late flight and were offered to leave our bags there and use of facilities even after check-out! Front office staff so friendly and always a smile for us, will definitely be back and will tell all my friends! #IRISH TRAVELLER

First of all I’d just like to say thank you to everyone at Whala Tenerife! for making us feel welcome and for a wonderful holiday✈️️☀️ We booked these apartments when it was Marola Portosin so were a little worried when we saw it had changed even though we’d never been before but any worries we had after reading the odd bad review was set at ease. The reception staff are all very friendly and helpful and would talk to us when we saw them and we had a laugh. The cleaners were also very polite and friendly and did a thorough job cleaning and helping in any way they could. The apartments and complex inside and out are all cleaned to a very high standard. The apartment we stayed in was just right for us. Not too small and had everything we needed for a comfortable stay. The beds are very comfortable and we all slept very well. The ceiling fan was ok but we did rent an aircon unit from reception and it arrived promptly and was actually a decent price to rent for 2 weeks. No problems with the shower in fact the pressure is amazing and I wish mine was like that at home The hairdryer in the bathroom was also good as if you forget yours it doesn’t matter. The bar staff are such a credit to this place! Tommy, Lucy and the lovely young lady in the kitchen (I think she’s called Oriana) all made our stay very enjoyable and they couldn’t do enough for you. Let me just say Tommy’s strawberry daiquiris are amazing! It was so lovely to chat to them all and they made time for us which is definitely a reason to come back again. There was no sunbed wars, there were plenty of spare beds even when turning up in the afternoon. The pools were warm and inviting and I miss them There’s a lovely young lifeguard (I think he’s called Mario) I felt sorry for some of the stick he was getting from people when he told them no inflatables. He wasn’t being mean but it’s something that has been banned in ALL hotels and apartments under new Spanish Laws so it’s not the lifeguards fault, he’s just doing his job. There was a good mix of age groups when we went from young lads and lasses, to families like ourselves and a few older people but everyone seemed to get on and it wasn’t rowdy just a fun atmosphere. Thank you so much and we hope to come back and visit you again soon! Muchas Gracias! from The Shepherd family ❤️xx