Gæstebruger
25. juli 2024
All the towels and bed sheets in our room were dirty with terrible stains on them. As a result, we got a new room with only one towel dirty which was later replaced with a clean one. Unfortunately, in that new "good" room the A/C did not work well or, to be more exact, could not be controlled, only worked in one position, the temperature control knob was missing. We had to open a window and survived the night. The net on the window had many holes in it. Fortunately, there were not too many mosquitos that night, so we did not suffer too much. Also, the included breakfast was a joke. We could not eat any of things offered and there was a very few choices to begin with. Another thing - we initially arrived an hour early to official check-in time at 3 pm and we were told that if we want to check-in immediately we would have to pay $35 extra per room. We refused and came back after 3 pm and it turned out that 2 of our 6 rooms were not even ready. We asked for the refund as a result, almost jokingly, and, of course, were refused. Also, the room's card keys stopped working - twice, once at night and once in the morning, so we had to go to reprogram them, but that was the least of our problems. Overall, our experience was not pleasant at all. I would never stay at that hotel again, even for free.
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