Super 8 by Wyndham Plattsburgh

Bad reception I don’t like it so rude and receptionist don’t know many languages we don’t like it

Dissappointed No one was at the desk when we arrived. There was a hand written note to call a number. The key was suppose to open an outside door. It did not. The second key didnt work either. The first room we were given smelled like cigarette smoke. We were given a second room, no smoke smell, but the door did not lock when it was shut. There were cobwebs on the lamps. There was soap scum on the fixtures in the shower. The metal trim and radiators were rusty. The pullows were flat and the pillow cases had holes in them. In general, the place is in disrepair.

Staff was completely unavailable for check in. I waited 15 minutes for someone to show up. When he did, he was completely disheveled and came from some room at the other end of the hotel that is for ‘staff.’ No idea what they were doing in there. The rooms were ok, but the hallway and stairway was filthy. The hotel was incredibly hot in the common areas- almost like the heat was on. It was August. The WiFi was not existent in the rooms, and regular cell service is spotty on the outskirts of Plattsburgh. Just a very unpleasant stay overall.

Need to improve the cleanliness in the hotel. I strongly believe there is a need to improve the cleanliness in the hotel. We found flies in the bathroom during our stay.

There was what we assumed to be an (unkempt) employee smoking outside the side entrance nearly the entire time we were there. The juice dispensers did not work at breakfast and the orange juice that was sitting out in a container was warm. Every member of the staff was lethargic and totally disinterested in everything.

It was just ok… good for the price… but if had a choice would have paid the extra to stay somewhere else. Staff is friendly wanted to swim during the day but they didn’t open it until 3.