Tesoro Hotel Zakynthos

First of all we thought bonus good flights make the most of the day when we get there. Nooo you can’t check in till 3 so just sat about with your cases as there was no where to store them. Room was clean and spacious. Food was terrible. Same stuff everyday just constantly covered in flies. The snack bar consisted of curled up sandwiches, cold pasta pots and pots of brown fruit. We paid all inclusive and ate out every meal. No atmosphere at all on a night. We actually had 2 days binge watching Netflix in our it was that bad. Dirty sun loungers covered in flies. Luke warm water in the shower, last day no water at all. Holiday from hell

First of all the good things. Hotel really clean,room lovely size. Really Modern. Room cleaned regularly. Great location,very close to tsilivi centre. Bad things Hot water in shower very infrequent. No cover outside to drink outside in adverse weather. Given crappy disposable plastic cups outside to drink. Come on its 2024! Young woman at the bar more interested in her phone and gone for long periods at a time. Drinks I found Ok,normal AI. Entertainment was ok over the road at the Altura just the usual in house bingo and quiz. The young lad behind the bar was a good laugh! We went out every night as entertainment was brilliant in the centre. Now the food! Breakfast was the best meal of the day. Every you could want. Except the fruit. It was shocking, tinned fruit no melon at all. Dinner we didn't really eat much but very little choice but the pizza was nice about 4pm for a snack. Tea was much the samey AI. Lots of pork, Kebabs,Chicken but cheap on bone. Beef once. Got sick of same stuff so went out for food a couple of Nights. The food was always just warm. Not warm enough so people were using the microwave to warm it more!

Consider there was a lot of red flags from previous comments this was much better than expected. The staff were very polite and helpful. The rooms were spacious and the beds and pillows supper comfortable. The food was varied and a good selection. There is no entertainment which is a shame but just a short walk away and you are amongst restaurants and bars. There is a sister Hotel Altura opposites which has entertainment. The only thing I would have liked to have seen is more Greek themed entertainment. The resort cater for the British, which to me reminded me of Butlins and so not my cup of tea. Some of the bars were the same. I prefer something more authentic but that's just a personal preference. Wouldn't go in October again as the humidity with the hot and cold air brought in lots of flies and mosquitos. All in all though had a good holiday. The capital is beautiful and St Nicholas Bay.

Pro: The room was big, plenty of storage space, great air con, floor moped and towels changed every day before 9 with the exception of one day when I said 10 minutes and they didn't come back at all. Now for cons food very limited choice, one day pork kebab, pork pieces both in mustard sauce and fish, every day chips, pasta, spaghetti. Flies on bread, and salad so didn't touch this, surely this could be covered or something to deter the flies. No decaf coffee. Young lady behind the bar constantly looking at her phone, had to say excuse me to get her attention, so unprofessional. Finally no bad area to sit in in the evening, only around the pool, which is dark and not the cleanest, ok at the Altura in the evening.. Would return to resort but not hotel

On first impression we were very pleased with the hotel, then it went down hill from there. I'll start with the first room, no hot water for days except an odd occasion we had tepid water my wife went to complain and reception said "well nobody else had complained" not very good customer service. for days I went down to complain and after a week we were moved to room 2 it was exactly the same after more complaining they wanted to move us again this was 4 days before we were leaving we declined and surprise surprise maintenance fixed to hot water, reception kept giving lame excuses. Next the food, breakfast was the best meal of the day we tried lunch and dinner and the food was dreadful, I do not expect star rated food but I do expect edible food. We chose to eat out for 11 of our 14 days there. People had complained about the food but nothing changed. All the meat was dry and everything was loaded with garlic, I expect garlic to be in food but not as the main taste. Our last breakfast the mushrooms had so much garlic they were inedible. Now the drinks, unless you sat in the restaurant taking up space here was the only area you could have a glass, all other times you drank out of plastic cups, that is when you can get served as most times I had to wait for the staff member to A get off her phone or B return from where ever she went. So we went out every evening. This hotel was recommended to us and we were so disappointed.

First the positive, clean room , beautiful actually , working air con , comfy beds , 2 pillows , great location For town ! Some great staff Negatives Hotel could be on top of its game if it got rid of all inc ! When we arrived our toilet did not work , was temp fix , no spoons for coffee , food was at first awful , covered in flies , feedback via Tony the Tui rep , sister hotel Next door had a lively vibe so visited there sometimes, selection of food in the Tesoro is not great but did improve , kettle leaked all over our dressing table , fedback got a different kettle , iron can only be used for 1 hour , worst of all two young men decided to smash the patio window in of the girls next door , pretty scary ! Glass all over balcony , worst of all was being charged £49 tourist tax on arrival. We were on a budget ! As we decided we could not drink the low quality alcohol or food we eat out most of the time costing us a lot more My advice Tesoro is get rid of all inclusive, carry on upping your game and people will return ! I don’t think they have the skillset for return business! There was also a particularly unpleasant female bar attendant who made you feel guilty for asking for a drink of low quality alcohol! She also wore inappropriate clothing If I was to return and I’m not saying I won’t as my room was beautiful, I would only do it at bed breakfast evening meal higher quality and the availability of branded drinks to purchase If you enjoy plastic glasses this is the place for you However they are working hard to improve Thank you for the fruit and wine A great positive is we met lovely Greek people , I think we will get an apartment next year , we do however thank you for all the stuff you did for us at the hotel when we were upset , I would say this place is more 18/30 with not great standards rather than 59/62

The hotel was amazing, the staff were very friendly, helpful and great at doing their jobs.(even the cleaning maids that did our bedrooms) It had really delicious buffet food for breakfast, lunch and dinner; they had really tasty unlimited cocktails and fab swimming pools. The area the hotel was in had a fantastic cocktail bar called Paradise Cocktails and a fantastic restaurant called Family Restaurant; it served such amazing delicious food. (We went to those places for my birthday) I would definitely go back there again; it’s such a great place to stay for a week and it’s a great way to save money if you want to occasionally eat/drink out.

We stayed here for 10 nights, a lovely hotel close to bars and restaurants very clean and well maintained, food was great if not a little on the safe side the red wine is drinkable white not so good as was the beer but some people seemed to be enjoying the beer, the cocktails were fine, we had slight issues with the shower not getting any hot water, and a couple of electricity outages not sure why , the sister hotel next door has entertainment and a very large pool, our hotel is on a slight hill definitely not a big deal as some reviews would make you believe you were climbing Ben Nevis to reach it, the beach is a 20 minute walk and is pleasant sun beds between &10/15 euros,

The Positives:- Close to shops, restaurants, bars & beach about a 15-minute walk Quiet location Lovely team of staff Clean 2 clean pools, including a rooftop pool, which caught the morning sun Evening entertainment at Sister Hotel Negatives:- Mostly tinned fruit The bedding was not changed for a week Steep slope leading up to the hotel, which we all found difficult, especially as family with an energetic toddler and could be a problem for anyone with mobility issues.