Courtyard Pigeon Forge

I booked room with pay at the hotel with breakfast ! First they took all money at the morning from card i didn’t wanna to use , then when we are arrived to hotel they get other credit card and use that for deposit , but anyway from my other card they took 10 dollars ! What management do their job like this ????? And about breakfast! Horrible ! You get the coupons for breakfast and you can’t take coffee and water ! one drink for the breakfast:coffee or water or juice ! All the days they confused our orders ! Service at the hotel one star!!!! Never seen that at Marriott hotels ! They even didn’t give water for the status like it usually do ! Because we booked through trip .com . But it is ok ! Other things are just disappointing! It was my birthday trip!

We stayed here for 4 days when we visited Pigeon Forge the first few days of June. Our room was roomy & clean. Everything was perfect. The only negatives I have which are nit picky things are one the refrigerator is only set to cycle on for two hour increments this is mega obnoxious and potentially a critical thing if someone was planning on a fridge for meds. Don’t plan on using the fridge for meds it doesn’t stay on. I would turn it on when I got up in the night to use the bathroom or anytime o thought about it so it would stay mostly cold. Also, when you check in they mention breakfast being 6-10 in the lobby so I came down for coffee first day as we had been up since 4am. The breakfast is not complimentary & coffee was not cheap. To boot the guy said he was new & not good at making coffee. I was like I’m not paying through the nose for some new guys experiment at making coffee. We went out for breakfast. Now they never said breakfast was included when I paid so it’s not like I was expecting it until I checked in and they said breakfast hours. I just think if you are going to say breakfast is this time then you should say for an additional cost. I heard them say it the same way they said it to me to 3 people checking in during my time there so this is the standard line. Now our room was fantastic. We got 2 queens & pull out twin & everything was comfortable they brought us extra pillows.They made the beds every day & brought clean towels. I highly recommend this property!

Loved this place! 2nd time staying here within a 10 year period. Very friendly, clean and helpful. I will recommend this place at a 10 being the best. Definitely will stay again

Lazy river was awesome along with the fire pits and indoor pool. The Bistro was friendly and wonderful. Family oriented will go back.

This is the best place to stay in pigeon Forge in my opinion, you could not ask for better staff.. I’ve been going here for years

The property itself was well maintained with a warm and inviting staff. The holiday decor was lovely and the vibe in the hotel was fun. Groups were at the fire pit hanging out singing and it was just a fun place to stay. The room itself had some issues with lights and lack of working lights but other than that it was a perfect stay.